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  1. Jira Software Data Center
  2. JSWSERVER-12648

Backlog to Continue render with Corrupted Index

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Do
    • None
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      Problem Definition

      Backlog/Plan mode did not render any issues and throw 500/400 error due to corrupted index with Epic issue type.

      Index can be corrupted at times and not all Enterprise customers can perform full re-indexing at any time of the day as it could take hours of downtime. While index is known to be corrupted, JIRA Agile should continue presenting/rendering Backlog so users can continue to work.

      Suggested Solution

      Continue to render Backlog with all other issues and pop-up warning of missing issues from matching index and database.

      Workaround

      • Perform single project re-index
      • Perform full re-index

      Additional information

      • Customer on JIRA 6.2.3 and Agile 6.6.0 when hit into the problem
      • Tested locally deleting Epic issue via database on JIRA 6.4.5 and Agile 6.7.11

          Form Name

            [JSWSERVER-12648] Backlog to Continue render with Corrupted Index

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3070053 ] New: JAC Suggestion Workflow 3 [ 3660289 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2625332 ] New: JAC Suggestion Workflow [ 3070053 ]
            Gosia Kowalska made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2327425 ] New: Confluence Workflow - Public Facing v4 [ 2625332 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 [ 2044263 ] New: JIRA PM Feature Request Workflow v2 - TEMP [ 2327425 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2032459 ] New: JIRA PM Feature Request Workflow v2 [ 2044263 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 [ 1018414 ] New: JIRA PM Feature Request Workflow v2 - TEMP [ 2032459 ]
            Kiran (Inactive) made changes -
            Labels New: enterprise
            Kiran (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 1009149 ] New: JIRA PM Feature Request Workflow v2 [ 1018414 ]
            Issue Type Original: Bug [ 1 ] New: Suggestion [ 10000 ]

              Unassigned Unassigned
              znoorsazali Zul NS [Atlassian]
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                Created:
                Updated:
                Resolved: