[JSWSERVER-11488] Receiving Internal Server Error on Scrum Board

Type: Bug
Resolution: Duplicate
Priority: Medium (View bug fix roadmap)
Fix Version/s: None
Affects Version/s: None
Component/s: None
Labels:
None

Bug Fix Policy:
View Atlassian Server bug fix policy

Trying to access one or multiple boards, getting "Internal Server Error"
Also when trying to Create a Scrum board

Seeing the following in logs:

@400000005464fb68159da73c 2014-11-13 11:41:34,357 TP-Processor34 ERROR sysadmin 701x25108x1 c0gw2w 201.22.212.136,131.103.27.131 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method 
@400000005464fb68159db2f4 java.lang.NullPointerException
@400000005464fb68159db2f4       at com.atlassian.greenhopper.web.rapid.view.ColumnEditRequest$StatusDetails.from(ColumnEditRequest.java:148)
@400000005464fb68159db6dc       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.asStatusEntry(ColumnEditHelper.java:331)
@400000005464fb68159dd234       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnStatusesModel(ColumnEditHelper.java:314)
@400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnEditModel(ColumnEditHelper.java:186)
@400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditHelper.getEditModel(RapidViewEditHelper.java:146)
@400000005464fb68159dddec       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:219)
@400000005464fb68159de1d4       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:212)
@400000005464fb68159df944       at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
@400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
@400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
@400000005464fb68159e0114       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource.getEditModel(RapidViewEditResource.java:211)
@400000005464fb68159e04fc       at sun.reflect.GeneratedMethodAccessor1201.invoke(Unknown Source)
@400000005464fb68159e08e4       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
@400000005464fb68159e0ccc       at java.lang.reflect.Method.invoke(Method.java:597)

At this point there is no workaround and we are still investigating. Clearing cache has not worked and is not related to unknown status in workflow.

duplicates

JSWSERVER-11487 Internal Server Error on Agile Boards

Closed

is related to

JSWSERVER-11487 Internal Server Error on Agile Boards

Closed

relates to: HOT-22602 You do not have permission to view this issue

Owen made changes - 16/Oct/2018 1:05 AM

Workflow	Original: JAC Bug Workflow v2 [ 2851003 ]	New: JAC Bug Workflow v3 [ 2934213 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 25/Sep/2018 12:47 AM

Workflow

Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2543690 ]

New: JAC Bug Workflow v2 [ 2851003 ]

Ignat (Inactive) made changes - 01/Feb/2018 12:06 PM

Workflow

Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1550494 ]

New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2543690 ]

Owen made changes - 07/Jul/2016 7:05 AM

Workflow

Original: JIRA Bug Workflow w Kanban v6 [ 909647 ]

New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1550494 ]

Oswaldo Hernandez (Inactive) made changes - 02/Jul/2015 12:54 AM

Workflow

Original: GreenHopper Kanban Workflow 20141014 [ 761807 ]

New: JIRA Bug Workflow w Kanban v6 [ 909647 ]

David Tang (Inactive) made changes - 20/Nov/2014 2:41 AM

Resolution		New: Duplicate [ 3 ]
Status	Original: Open [ 1 ]	New: Resolved [ 5 ]

David Tang (Inactive) made changes - 20/Nov/2014 2:41 AM

Link

New: This issue duplicates ~~GHS-11487~~ [ ~~GHS-11487~~ ]

Shannon S made changes - 17/Nov/2014 11:09 AM

Key	Original: ~~AOD-7572~~	New: ~~GHS-11488~~
Project	Original: Atlassian OnDemand [ 14613 ]	New: JIRA Agile [ 12200 ]
Workflow	Original: OnDemand v1 [ 761023 ]	New: GreenHopper Kanban Workflow 20141014 [ 761807 ]
Status	Original: Open - untriaged [ 10059 ]	New: Open [ 1 ]

Mauro Badii (Inactive) made changes - 14/Nov/2014 4:13 AM

Description

Original: Trying to access one or multiple boards, getting "Internal Server Error"

Seeing the following in logs:

{noformat}
@400000005464fb68159da73c 2014-11-13 11:41:34,357 TP-Processor34 ERROR sysadmin 701x25108x1 c0gw2w 201.22.212.136,131.103.27.131 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method
@400000005464fb68159db2f4 java.lang.NullPointerException
@400000005464fb68159db2f4 at com.atlassian.greenhopper.web.rapid.view.ColumnEditRequest$StatusDetails.from(ColumnEditRequest.java:148)
@400000005464fb68159db6dc at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.asStatusEntry(ColumnEditHelper.java:331)
@400000005464fb68159dd234 at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnStatusesModel(ColumnEditHelper.java:314)
@400000005464fb68159dd61c at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnEditModel(ColumnEditHelper.java:186)
@400000005464fb68159dd61c at com.atlassian.greenhopper.web.rapid.view.RapidViewEditHelper.getEditModel(RapidViewEditHelper.java:146)
@400000005464fb68159dddec at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:219)
@400000005464fb68159de1d4 at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:212)
@400000005464fb68159df944 at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
@400000005464fb68159dfd2c at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
@400000005464fb68159dfd2c at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
@400000005464fb68159e0114 at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource.getEditModel(RapidViewEditResource.java:211)
@400000005464fb68159e04fc at sun.reflect.GeneratedMethodAccessor1201.invoke(Unknown Source)
@400000005464fb68159e08e4 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
@400000005464fb68159e0ccc at java.lang.reflect.Method.invoke(Method.java:597)
{noformat}

At this point there is no workaround and we are still investigating. Clearing cache has not worked and is not related to unknown status in workflow.

New: Trying to access one or multiple boards, getting "Internal Server Error"
Also when trying to Create a Scrum board

Seeing the following in logs:

{noformat}
@400000005464fb68159da73c 2014-11-13 11:41:34,357 TP-Processor34 ERROR sysadmin 701x25108x1 c0gw2w 201.22.212.136,131.103.27.131 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method
@400000005464fb68159db2f4 java.lang.NullPointerException
@400000005464fb68159db2f4 at com.atlassian.greenhopper.web.rapid.view.ColumnEditRequest$StatusDetails.from(ColumnEditRequest.java:148)
@400000005464fb68159db6dc at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.asStatusEntry(ColumnEditHelper.java:331)
@400000005464fb68159dd234 at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnStatusesModel(ColumnEditHelper.java:314)
@400000005464fb68159dd61c at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnEditModel(ColumnEditHelper.java:186)
@400000005464fb68159dd61c at com.atlassian.greenhopper.web.rapid.view.RapidViewEditHelper.getEditModel(RapidViewEditHelper.java:146)
@400000005464fb68159dddec at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:219)
@400000005464fb68159de1d4 at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:212)
@400000005464fb68159df944 at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
@400000005464fb68159dfd2c at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
@400000005464fb68159dfd2c at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
@400000005464fb68159e0114 at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource.getEditModel(RapidViewEditResource.java:211)
@400000005464fb68159e04fc at sun.reflect.GeneratedMethodAccessor1201.invoke(Unknown Source)
@400000005464fb68159e08e4 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
@400000005464fb68159e0ccc at java.lang.reflect.Method.invoke(Method.java:597)
{noformat}

At this point there is no workaround and we are still investigating. Clearing cache has not worked and is not related to unknown status in workflow.

David Nicholson (Inactive) made changes - 13/Nov/2014 6:58 PM

Remote Link

New: This issue links to "HOT-22602 (Atlassian Service Operations JIRA )" [ 85697 ]

Assignee:: Unassigned

Reporter:: David Nicholson (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 6 Start watching this issue

Created:: 13/Nov/2014 6:57 PM

Updated:: 16/Oct/2018 1:05 AM

Resolved:: 20/Nov/2014 2:41 AM

Details

Description

Attachments

Issue Links

Forms

Activity

People

Dates