Receiving Internal Server Error on Scrum Board

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • None
    • Affects Version/s: None
    • Component/s: None
    • None

      Trying to access one or multiple boards, getting "Internal Server Error"
      Also when trying to Create a Scrum board

      Seeing the following in logs:

      @400000005464fb68159da73c 2014-11-13 11:41:34,357 TP-Processor34 ERROR sysadmin 701x25108x1 c0gw2w 201.22.212.136,131.103.27.131 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method 
@400000005464fb68159db2f4 java.lang.NullPointerException
@400000005464fb68159db2f4       at com.atlassian.greenhopper.web.rapid.view.ColumnEditRequest$StatusDetails.from(ColumnEditRequest.java:148)
@400000005464fb68159db6dc       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.asStatusEntry(ColumnEditHelper.java:331)
@400000005464fb68159dd234       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnStatusesModel(ColumnEditHelper.java:314)
@400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnEditModel(ColumnEditHelper.java:186)
@400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditHelper.getEditModel(RapidViewEditHelper.java:146)
@400000005464fb68159dddec       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:219)
@400000005464fb68159de1d4       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:212)
@400000005464fb68159df944       at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
@400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
@400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
@400000005464fb68159e0114       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource.getEditModel(RapidViewEditResource.java:211)
@400000005464fb68159e04fc       at sun.reflect.GeneratedMethodAccessor1201.invoke(Unknown Source)
@400000005464fb68159e08e4       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
@400000005464fb68159e0ccc       at java.lang.reflect.Method.invoke(Method.java:597)

      At this point there is no workaround and we are still investigating. Clearing cache has not worked and is not related to unknown status in workflow.

            Assignee:
            Unassigned
            Reporter:
            David Nicholson (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: