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  1. Jira Software Data Center
  2. JSWSERVER-10975

LexoRank upgrade tasks fail to create markers in table when upgrading to Agile 6.4.x while running JIRA below 6.2

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      Summary

      When upgrading JIRA Agile to 6.4.3 with JIRA below 6.2, the upgrade task to convert the Global Rank field into LexoRank is not setting up the marker rows in the LexoRank table. This prevents ranking operations from working in any Agile board.

      You may see a lot of entries in the log file similar to the below:

      2014-07-30 13:28:07,855 http-bio-8328-exec-25 ERROR XXXXX 807x2456x3 37cs93 172.22.2.65 /rest/greenhopper/1.0/sprint/rank [event.listeners.search.IssueIndexListener] Error re-indexing changes for issue 'XX-#'
java.lang.RuntimeException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=######]

      Diagnosis

      Run the below SQL to detect the condition:

      select id from customfield where customfieldtypekey = 'com.pyxis.greenhopper.jira:gh-lexo-rank';
select * from "AO_60DB71_LEXORANK" where ("ISSUE_ID" = -9223372036854775808 and "RANK" LIKE '%|000000:' and "TYPE" = 0) or ("ISSUE_ID" = 9223372036854775807 and "RANK" like '%|zzzzzz:' and "TYPE" = 2);

      If there are not exactly two results in the second query, for each result returned in the first query, then you are affected.

      Workaround

      You'll need to insert the marker fields into the table manually:

      1. Backup JIRA before making any changes.
      2. Stop JIRA.
      3. Find out the field ID or IDs for LexoRank fields: 
        select id from customfield where customfieldtypekey = 'com.pyxis.greenhopper.jira:gh-lexo-rank';
      4. For each field ID returned by the previous query, run a query like below, replacing <FIELD_ID> by the field ID: 
        INSERT INTO "AO_60DB71_LEXORANK" ("ID", "FIELD_ID", "ISSUE_ID", "RANK", "TYPE") VALUES (DEFAULT, <FIELD_ID>, -9223372036854775808, '0|000000:', 0);
INSERT INTO "AO_60DB71_LEXORANK" ("ID", "FIELD_ID", "ISSUE_ID", "RANK", "TYPE") VALUES (DEFAULT, <FIELD_ID>, 9223372036854775807, '0|zzzzzz:', 2);
      5. Start JIRA.

            [JSWSERVER-10975] LexoRank upgrade tasks fail to create markers in table when upgrading to Agile 6.4.x while running JIRA below 6.2

            Phillip Ponzer added a comment - - edited

            FYI for those of you using MySQL... DON'T USE DOUBLE QUOTES AROUND TABLE NAMES OR COLUMN NAMES.

            Use the backtick instead!!!

            INSERT INTO `AO_60DB71_LEXORANK` (`ID`, `FIELD_ID`, `ISSUE_ID`, `RANK`, `TYPE`) VALUES (DEFAULT, <FIELD_ID>, -9223372036854775808, '0|000000:', 0);
INSERT INTO `AO_60DB71_LEXORANK` (`ID`, `FIELD_ID`, `ISSUE_ID`, `RANK`, `TYPE`) VALUES (DEFAULT, <FIELD_ID>, 9223372036854775807, '0|zzzzzz:', 2);

            Phillip Ponzer added a comment - - edited FYI for those of you using MySQL... DON'T USE DOUBLE QUOTES AROUND TABLE NAMES OR COLUMN NAMES. Use the backtick instead!!! INSERT INTO `AO_60DB71_LEXORANK` (`ID`, `FIELD_ID`, `ISSUE_ID`, ` RANK `, ` TYPE `) VALUES ( DEFAULT , <FIELD_ID>, -9223372036854775808, '0|000000:' , 0); INSERT INTO `AO_60DB71_LEXORANK` (`ID`, `FIELD_ID`, `ISSUE_ID`, ` RANK `, ` TYPE `) VALUES ( DEFAULT , <FIELD_ID>, 9223372036854775807, '0|zzzzzz:' , 2);

            Hiren Savalia added a comment -

            In my case there are all the entries already in tables. Still I am getting this error. And while I fetch the system fields it never shows me "Rank" field in REST response like this :
            {
            "id": "customfield_10209",
            "name": "Rank",
            "custom": true,
            "orderable": true,
            "navigable": true,
            "searchable": true,
            "schema":

            { "type": "array", "items": "string", "custom": "com.pyxis.greenhopper.jira:gh-lexo-rank", "customId": 10209 }

            },

            Can you please help with this ?

            I am getting this error : Rank index was requested before the plugin was upgraded fully
            Logs :

            2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-taskboard-shortcut' was null. Not enabling.
            2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-chartboard-shortcut' was null. Not enabling.
            2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-releasedboard-shortcut' was null. Not enabling.
            2014-12-17 12:53:01,924 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.pyxis.greenhopper.jira], 54 seconds remaining
            2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-delete-shortcut' was null. Not enabling.
            2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] Checking if jira-importers-plugin is present and at version 4.4 or higher
            2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] jira-importers-plugin already at 6.0.4.
            2014-12-17 12:53:04,643 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.service.logging.LogSupport]

            *********************************************************************************
            Atlassian GreenHopper v6.3.13.0 #e6f40730f630c227 built 2014-04-28T07:00:11.120+05:30 - plugin started. Get Agile!
            *********************************************************************************

            2014-12-17 12:53:05,221 pool-8-thread-4 ERROR admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled?
            2014-12-17 12:53:06,361 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'.
            2014-12-17 12:53:06,627 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'.
            2014-12-17 12:53:08,549 pool-8-thread-4 ERROR admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled?
            2014-12-17 12:53:08,752 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.service.logging.LogSupport]

            Managed Issue Types
            Epic id=16 name=Epic
            Story id=17 name=Story

            Managed Custom Fields
            Epic Colour id=customfield_11208 name=Epic Color type=com.pyxis.greenhopper.jira:gh-epic-color
            Epic Link id=customfield_11205 name=Epic Link type=com.pyxis.greenhopper.jira:gh-epic-link
            Epic Name id=customfield_11206 name=Epic Name type=com.pyxis.greenhopper.jira:gh-epic-label
            Epic Status id=customfield_11207 name=Epic Status type=com.pyxis.greenhopper.jira:gh-epic-status
            Default Global Rank id=customfield_11800 name=Rank type=com.pyxis.greenhopper.jira:gh-global-rank
            Sprint id=customfield_11204 name=Sprint type=com.pyxis.greenhopper.jira:gh-sprint
            Story Points id=customfield_11202 name=Story Points type=com.atlassian.jira.plugin.system.customfieldtypes:float

            Managed Issue Link Types
            Epic Link Issue Link Type id=10300 name=Epic-Story Link

            2014-12-17 12:53:35,877 StreamsCompletionService::thread-4 ERROR admin 773x519x1 6k8dn 10.13.28.7 /plugins/servlet/streams [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled?
            2014-12-17 12:53:36,783 StreamsCompletionService::thread-4 INFO admin 773x519x1 6k8dn 10.13.28.7 /plugins/servlet/streams [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'.
            2014-12-17 12:57:56,111 http-bio-9090-exec-9 ERROR syncuser 777x625x1 1ao875y 10.13.28.11 /rest/api/2/search [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response
            java.lang.reflect.InvocationTargetException
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
            at java.lang.reflect.Method.invoke(Unknown Source)
            at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker$1.invoke(DispatchProviderHelper.java:205) <+4> (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61)
            at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59) <+1> (DefaultMethodInvocation.java:61)
            at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43) <+14> (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:201) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
            at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795)
            at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
            at com.atlassian.plugin.remotable.plugin.module.permission.ApiScopingFilter.doFilter(ApiScopingFilter.java:62) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
            at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
            at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
            at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
            at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:33) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
            at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:310)
            at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
            at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
            at java.lang.Thread.run(Unknown Source)
            Caused by: com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully
            at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:408)
            at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:388)
            at com.google.common.base.Suppliers$MemoizingSupplier.get(Suppliers.java:109)
            at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIndex(RankIndexServiceImpl.java:385)
            at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.fetchCreate(RankIndexServiceImpl.java:348)
            at com.atlassian.greenhopper.customfield.rank.RankCFType.getValueFromIssue(RankCFType.java:43)
            at com.atlassian.jira.issue.fields.CustomFieldImpl.getJsonFromIssue(CustomFieldImpl.java:2281)
            at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.getFieldValue(IssueBeanBuilder.java:256)
            at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addFields(IssueBeanBuilder.java:177)
            at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:109)
            at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:272)
            at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:255)
            at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)
            at java.util.AbstractList$Itr.next(Unknown Source)
            at java.util.AbstractCollection.toArray(Unknown Source)
            at java.util.ArrayList.<init>(Unknown Source)
            at com.google.common.collect.Lists.newArrayList(Lists.java:119)
            at com.atlassian.jira.rest.v2.search.SearchResource.asResultsBean(SearchResource.java:227)
            at com.atlassian.jira.rest.v2.search.SearchResource.search(SearchResource.java:175)
            ... 179 more
            2014-12-17 12:58:26,002 http-bio-9090-exec-17 INFO admin 778x627x1 6k8dn 10.13.28.7 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [atlassian.plugin.manager.DefaultPluginManager] Disabling com.pyxis.greenhopper.jira
            2014-12-17 12:58:26,502 Timer-2 INFO [greenhopper.service.logging.LogSupport]

            Hiren Savalia added a comment - In my case there are all the entries already in tables. Still I am getting this error. And while I fetch the system fields it never shows me "Rank" field in REST response like this : { "id": "customfield_10209", "name": "Rank", "custom": true, "orderable": true, "navigable": true, "searchable": true, "schema": { "type": "array", "items": "string", "custom": "com.pyxis.greenhopper.jira:gh-lexo-rank", "customId": 10209 } }, Can you please help with this ? I am getting this error : Rank index was requested before the plugin was upgraded fully Logs : 2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-taskboard-shortcut' was null. Not enabling. 2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-chartboard-shortcut' was null. Not enabling. 2014-12-17 12:53:01,518 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-releasedboard-shortcut' was null. Not enabling. 2014-12-17 12:53:01,924 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.pyxis.greenhopper.jira] , 54 seconds remaining 2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-delete-shortcut' was null. Not enabling. 2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] Checking if jira-importers-plugin is present and at version 4.4 or higher 2014-12-17 12:53:02,314 ThreadPoolAsyncTaskExecutor::Thread 28 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] jira-importers-plugin already at 6.0.4. 2014-12-17 12:53:04,643 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.service.logging.LogSupport] ********************************************************************************* Atlassian GreenHopper v6.3.13.0 #e6f40730f630c227 built 2014-04-28T07:00:11.120+05:30 - plugin started. Get Agile! ********************************************************************************* 2014-12-17 12:53:05,221 pool-8-thread-4 ERROR admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled? 2014-12-17 12:53:06,361 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'. 2014-12-17 12:53:06,627 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'. 2014-12-17 12:53:08,549 pool-8-thread-4 ERROR admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled? 2014-12-17 12:53:08,752 pool-8-thread-4 INFO admin 765x150x1 6k8dn 10.13.28.7 /rest/plugins/1.0/ [greenhopper.service.logging.LogSupport] Managed Issue Types Epic id=16 name=Epic Story id=17 name=Story Managed Custom Fields Epic Colour id=customfield_11208 name=Epic Color type=com.pyxis.greenhopper.jira:gh-epic-color Epic Link id=customfield_11205 name=Epic Link type=com.pyxis.greenhopper.jira:gh-epic-link Epic Name id=customfield_11206 name=Epic Name type=com.pyxis.greenhopper.jira:gh-epic-label Epic Status id=customfield_11207 name=Epic Status type=com.pyxis.greenhopper.jira:gh-epic-status Default Global Rank id=customfield_11800 name=Rank type=com.pyxis.greenhopper.jira:gh-global-rank Sprint id=customfield_11204 name=Sprint type=com.pyxis.greenhopper.jira:gh-sprint Story Points id=customfield_11202 name=Story Points type=com.atlassian.jira.plugin.system.customfieldtypes:float Managed Issue Link Types Epic Link Issue Link Type id=10300 name=Epic-Story Link 2014-12-17 12:53:35,877 StreamsCompletionService::thread-4 ERROR admin 773x519x1 6k8dn 10.13.28.7 /plugins/servlet/streams [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-lexo-rank'. Is the plugin present and enabled? 2014-12-17 12:53:36,783 StreamsCompletionService::thread-4 INFO admin 773x519x1 6k8dn 10.13.28.7 /plugins/servlet/streams [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_11209'. 2014-12-17 12:57:56,111 http-bio-9090-exec-9 ERROR syncuser 777x625x1 1ao875y 10.13.28.11 /rest/api/2/search [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker$1.invoke(DispatchProviderHelper.java:205) <+4> (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59) <+1> (DefaultMethodInvocation.java:61) at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43) <+14> (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:201) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537) at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795) at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.plugin.module.permission.ApiScopingFilter.doFilter(ApiScopingFilter.java:62) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:33) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:84) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:310) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: com.atlassian.greenhopper.service.rank.RankException: Rank index was requested before the plugin was upgraded fully at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:408) at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl$RankIndexSupplier.get(RankIndexServiceImpl.java:388) at com.google.common.base.Suppliers$MemoizingSupplier.get(Suppliers.java:109) at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.getIndex(RankIndexServiceImpl.java:385) at com.atlassian.greenhopper.service.rank.RankIndexServiceImpl.fetchCreate(RankIndexServiceImpl.java:348) at com.atlassian.greenhopper.customfield.rank.RankCFType.getValueFromIssue(RankCFType.java:43) at com.atlassian.jira.issue.fields.CustomFieldImpl.getJsonFromIssue(CustomFieldImpl.java:2281) at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.getFieldValue(IssueBeanBuilder.java:256) at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addFields(IssueBeanBuilder.java:177) at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:109) at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:272) at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:255) at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451) at java.util.AbstractList$Itr.next(Unknown Source) at java.util.AbstractCollection.toArray(Unknown Source) at java.util.ArrayList.<init>(Unknown Source) at com.google.common.collect.Lists.newArrayList(Lists.java:119) at com.atlassian.jira.rest.v2.search.SearchResource.asResultsBean(SearchResource.java:227) at com.atlassian.jira.rest.v2.search.SearchResource.search(SearchResource.java:175) ... 179 more 2014-12-17 12:58:26,002 http-bio-9090-exec-17 INFO admin 778x627x1 6k8dn 10.13.28.7 /rest/plugins/1.0/com.pyxis.greenhopper.jira-key [atlassian.plugin.manager.DefaultPluginManager] Disabling com.pyxis.greenhopper.jira 2014-12-17 12:58:26,502 Timer-2 INFO [greenhopper.service.logging.LogSupport]

            Esa Viitala added a comment - - edited

            We are having problems with lexorank as well, a lot can be found via google etc but nothing to help actually solve the issue. Could this be somehow related to it, the queries on this ticket cannot be run as the field name is not issue_id etc but "ISSUE_ID" (the quotes and case actually matter!)

            select * from "AO_60DB71_LEXORANK" where (issue_id = -9223372036854775808 and rank LIKE '%|000000:' and type = 0) or (issue_id = 9223372036854775807 and rank like '%|zzzzzz:' and type = 2);
            ERROR: column "issue_id" does not exist
            LINE 3: select * from "AO_60DB71_LEXORANK" where (issue_id = -922337...
            ^

                              • Error **********

            ERROR: column "issue_id" does not exist

            But

            select * from "AO_60DB71_LEXORANK" where ("ISSUE_ID" = -9223372036854775808 and "RANK" LIKE '%|000000:' and "TYPE" = 0) or ("ISSUE_ID" = 9223372036854775807 and "RANK" like '%|zzzzzz:' and "TYPE" = 2);

            Total query runtime: 12 ms.
            2 rows retrieved.

            The actual field names have to be enclosed in quotes and they are case sensitive. Using postgresql 9.2.4 on windows.

            Any ideas on how to get this to work? Issue creation takes a long time, logs are filled with
            2014-12-05 13:00:55,276 http-bio-443-exec-97 WARN esaviitala 780x272055x1 wvmpcw 89.236.107.194 /secure/QuickCreateIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] Unable to retrieve rank for field [10630] and issue [15669]
            2014-12-05 13:00:55,276 http-bio-443-exec-97 WARN esaviitala 780x272055x1 wvmpcw 89.236.107.194 /secure/QuickCreateIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] gh.lexorank.service.error.retrytimeout

            Indexing takes very long time, it claims to index max rank but it never works. The same deal for every ticket on the next run. Any ideas?

            Edit: Forgot to add, Jira 6.3.6 on premises and Jira Agile 6.6.13

            Esa Viitala added a comment - - edited We are having problems with lexorank as well, a lot can be found via google etc but nothing to help actually solve the issue. Could this be somehow related to it, the queries on this ticket cannot be run as the field name is not issue_id etc but "ISSUE_ID" (the quotes and case actually matter!) select * from "AO_60DB71_LEXORANK" where (issue_id = -9223372036854775808 and rank LIKE '%|000000:' and type = 0) or (issue_id = 9223372036854775807 and rank like '%|zzzzzz:' and type = 2); ERROR: column "issue_id" does not exist LINE 3: select * from "AO_60DB71_LEXORANK" where (issue_id = -922337... ^ Error ********** ERROR: column "issue_id" does not exist But select * from "AO_60DB71_LEXORANK" where ("ISSUE_ID" = -9223372036854775808 and "RANK" LIKE '%|000000:' and "TYPE" = 0) or ("ISSUE_ID" = 9223372036854775807 and "RANK" like '%|zzzzzz:' and "TYPE" = 2); Total query runtime: 12 ms. 2 rows retrieved. The actual field names have to be enclosed in quotes and they are case sensitive. Using postgresql 9.2.4 on windows. Any ideas on how to get this to work? Issue creation takes a long time, logs are filled with 2014-12-05 13:00:55,276 http-bio-443-exec-97 WARN esaviitala 780x272055x1 wvmpcw 89.236.107.194 /secure/QuickCreateIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] Unable to retrieve rank for field [10630] and issue [15669] 2014-12-05 13:00:55,276 http-bio-443-exec-97 WARN esaviitala 780x272055x1 wvmpcw 89.236.107.194 /secure/QuickCreateIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] gh.lexorank.service.error.retrytimeout Indexing takes very long time, it claims to index max rank but it never works. The same deal for every ticket on the next run. Any ideas? Edit: Forgot to add, Jira 6.3.6 on premises and Jira Agile 6.6.13

              melias MichaelA (Inactive)
              dmason David Mason (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: