Can not reorder tickets in current sprint, asks to re-index (does not fix)

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    • Type: Bug
    • Resolution: Support Request
    • Priority: High
    • None
    • Affects Version/s: 6.4.0.9
    • Component/s: AgileBoard
    • 6.04

      As of Monday when trying to reorder tickets in Jira, it asks me to reindex. After performing reindex, I still can't reorder tickets in Jira. This is a huge issue as it makes Jira unusable for our development team.

      This is the error I receive:
      "JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index."

              Assignee:
              Unassigned
              Reporter:
              Gilbert Chan
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                Created:
                Updated:
                Resolved: