Problem Definition

On the Work board, when dragging an issue to a column with multiple statuses, the candidate statuses are shown when hovering over the column. This is good, because I know what will happen to this issue.

Unfortunately, this breaks when the issue cannot be transitioned to some of the statuses of the column: If there is only one target status left, that status is no longer shown. In this case, it is incredibly hard to predict to which status the item will transition to. E.g. in our fairly normal workflow, it is for example not possible to stop progress on an item which you are not assigned to.

The customers would want to be able to transition the issues over the workflow using board without the need to have in mind a complex workflow.

Suggested Solution

A workaround is to pick a workflow which allows all transitions (or even using the Jira Agile Simplified Workflow), but since our "global issue tracking project" is centrally managed, this is not something I can influence.

So, I'd expect that the target status is always shown when dragging items to a column with multiple statuses. Optionally, the target statuses could also simply always be shown. Another option would be to also show statues to which one cannot transition (e.g. in red) and display an explanation if someone should drop the item there.