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  1. Jira Software Data Center
  2. JSWSERVER-10368

After upgrading JIRA Agile from 6.3.6.1 to 6.3.7 we had lost all sprint information

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      After upgrading JIRA Agile from 6.3.6.1 to 6.3.7 we had lost all sprint information. That's very-very SAD, but true.

      I had found similar issues with previous versions of JIRA Agile (GHS) and JIRA (user complains). Noone of these issues were solved by finding bugs in GHS and fixing them. Please see one and another one.

      I checked what was the fixed in 6.3.7 (what is the difference with 6.3.6.1), but seems two tickets only. But one ticket may be important - GHS-6927. Can it affect on that behaviour?

      (Just for info: we have no any duplicate custom fields; our JIRA is v6.1.5 and we using it a lot of monthes; previous GHS updates were successfull, without any problems).

      As I remember, I updated GHS at 07 Feb 2014 at 22:14 using "Manage Add-ons" function of JIRA. When updating process working it "crashed" with some error (technical details were not written on screen). After that "JIRA Agile" menu was not shown in header. So I had restarted JIRA (stopped it and started).

      Or maybe another plugin may affect? For example, a fix for JIRA Gantt Chart - JRAGANTT-235? (This plugin was updated before updating JIRA Agile)

      What I have found in logs about JIRA Agile?

      1. Update process (through UPM) of Grantt Chart Plugin [22:12] and then - JIRA Agile (GreenHopper) [22:14] - see attach jira-atlassian.log (there is some errors/crash of JIRA Agile - GreenHopper and information about updating custom fields)
      2. Details of using/upgrade JIRA Agile (GreenHopper) - see attached atlassian-greenhopper.log

      Probably important info:

      2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-epic-color'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-epic-link'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-epic-label'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-epic-status'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-global-rank'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:greenhopper-releasedmultiversionhistory'. Is the plugin present and enabled?
2014-02-07 22:15:29,043 JiraTaskExectionThread-1 ERROR xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [jira.issue.managers.DefaultCustomFieldManager] Could not load custom field type plugin with key 'com.pyxis.greenhopper.jira:gh-sprint'. Is the plugin present and enabled?
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10030'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10080'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10083'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10081'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10082'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10084'.
2014-02-07 22:15:29,090 JiraTaskExectionThread-1 INFO xx 1335x28405x1 1sywz86 192.168.0.102 /secure/admin/jira/IndexReIndex.jspa [fields.layout.field.AbstractFieldLayoutManager] Field layout contains non-orderable field with id 'customfield_10085'.

      Some info about trying to use JIRA Agile after JIRA restart:

      2014-02-07 22:49:52,434 localhost-startStop-1 INFO      [atlassian.jira.upgrade.UpgradeManagerImpl] Setting current build number to 6160
2014-02-07 22:49:52,449 localhost-startStop-1 INFO      [atlassian.jira.upgrade.UpgradeManagerImpl] Setting current version to 6.1.5
2014-02-07 22:49:52,449 localhost-startStop-1 INFO      [atlassian.jira.upgrade.UpgradeManagerImpl] Setting downgrade version to 6.0.8
2014-02-07 22:49:52,496 localhost-startStop-1 INFO      [com.atlassian.greenhopper.upgrade] =========================================
2014-02-07 22:49:52,496 localhost-startStop-1 INFO      [com.atlassian.greenhopper.upgrade] Starting upgrade task (buildNumber=41) : updates the colors for epics
2014-02-07 22:49:53,512 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #eea2a0 to ghx-label-1
2014-02-07 22:49:53,559 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #ffc585 to ghx-label-2
2014-02-07 22:49:53,605 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #d5eeff to ghx-label-3
2014-02-07 22:49:53,637 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #ffee92 to ghx-label-4
2014-02-07 22:49:53,684 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #b3e494 to ghx-label-5
2014-02-07 22:49:53,730 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #f2c7d4 to ghx-label-6
2014-02-07 22:49:53,777 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #dca9de to ghx-label-7
2014-02-07 22:49:53,824 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #e3c667 to ghx-label-8
2014-02-07 22:49:53,871 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #e8e8e8 to ghx-label-9
2014-02-07 22:49:53,902 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #eacac6 to ghx-label-1
2014-02-07 22:49:53,949 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #f7ddb4 to ghx-label-2
2014-02-07 22:49:53,996 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #dcedff to ghx-label-3
2014-02-07 22:49:54,043 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #fdf4bb to ghx-label-4
2014-02-07 22:49:54,074 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #dbecbd to ghx-label-5
2014-02-07 22:49:54,121 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #f1dfe5 to ghx-label-6
2014-02-07 22:49:54,168 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #e2ceec to ghx-label-7
2014-02-07 22:49:54,215 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #eacda0 to ghx-label-8
2014-02-07 22:49:54,262 localhost-startStop-1 INFO      [atlassian.greenhopper.upgrade.GhUpgradeTask041] Upgraded 0 instances of #f1f1f1 to ghx-label-9
2014-02-07 22:49:54,340 localhost-startStop-1 INFO      [com.atlassian.greenhopper.upgrade] Upgrade task finished (buildNumber=41) : updates the colors for epics
2014-02-07 22:49:54,355 localhost-startStop-1 INFO      [com.atlassian.greenhopper.upgrade] =========================================
2014-02-07 22:49:59,012 localhost-startStop-1 INFO      [ext.bamboo.service.PlanStatusUpdateServiceImpl] Job 'com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job' scheduled to run every 60000ms
2014-02-07 22:49:59,809 localhost-startStop-1 INFO      [plugins.dvcs.scheduler.DvcsScheduler] DvcsScheduler start planned at Fri Feb 07 23:33:05 MSK 2014, interval=3600000
2014-02-07 22:50:00,152 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-taskboard-shortcut' was null. Not enabling.
2014-02-07 22:50:00,168 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-chartboard-shortcut' was null. Not enabling.
2014-02-07 22:50:00,168 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-releasedboard-shortcut' was null. Not enabling.
2014-02-07 22:50:00,199 localhost-startStop-1 INFO      [atlassian.plugin.manager.DefaultPluginManager] Returned module for key 'com.pyxis.greenhopper.jira:greenhopper-delete-shortcut' was null. Not enabling.
2014-02-07 22:50:00,199 localhost-startStop-1 INFO      [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] Checking if jira-importers-plugin is present and at version 4.4 or higher
2014-02-07 22:50:00,199 localhost-startStop-1 INFO      [greenhopper.plugin.sampledata.JiraImportersPluginInstallerImpl] jira-importers-plugin already at 6.0.32.
2014-02-07 22:50:05,715 localhost-startStop-1 INFO      [greenhopper.service.logging.LogSupport] 

Managed Issue Types
	Epic                            id=10                      name=Epic                            
	Story                           id=6                       name=Functional Story                 <<< WARN name is different from expected: Story (using locale en_UK)


Managed Custom Fields
	Epic Colour                     id=customfield_10085       name=Epic Colour                     type=com.pyxis.greenhopper.jira:gh-epic-color
	Epic Link                       id=customfield_10082       name=Epic Link                       type=com.pyxis.greenhopper.jira:gh-epic-link
	Epic Name                       id=customfield_10083       name=Epic Name                       type=com.pyxis.greenhopper.jira:gh-epic-label
	Epic Status                     id=customfield_10084       name=Epic Status                     type=com.pyxis.greenhopper.jira:gh-epic-status
	Default Global Rank             id=customfield_10080       name=Rank                            type=com.pyxis.greenhopper.jira:gh-global-rank
	Sprint                          id=customfield_10081       name=Sprint                          type=com.pyxis.greenhopper.jira:gh-sprint
	Story Points                    id=customfield_10023       name=Story Points                    type=com.atlassian.jira.plugin.system.customfieldtypes:float


Managed Issue Link Types
	Epic Link Issue Link Type       id=10040                   name=Epic-Story Link                 

2014-02-07 22:50:07,324 localhost-startStop-1 INFO      [jira.whatsnew.listeners.WhatsNewUpgradeFinishedListenerImpl] Enabling show-whats-new-flag for all users
2014-02-07 22:50:08,887 localhost-startStop-1 INFO      [atlassian.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....
2014-02-07 22:50:09,012 localhost-startStop-1 INFO      [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.


2014-02-07 22:50:26,684 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.ColumnAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getColumns() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,730 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.BoardAdminAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getBoardAdmins() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,730 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.StatisticsFieldAO com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getStatisticsField() does not have a value specified for the reverse element of its OneToOne annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,746 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.manager.estimatestatistic.EstimateStatisticAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getEstimateStatistics() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,762 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.manager.trackingstatistic.TrackingStatisticAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getTrackingStatistics() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,762 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.manager.workingdays.WorkingDaysAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getWorkingDays() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,762 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.QuickFilterAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getQuickFilters() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,777 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.manager.sprintmarker.SprintMarkerAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getSprintMarkers() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,777 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.manager.detailview.DetailViewFieldAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getDetailViewFields() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,793 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.SwimlaneAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getSwimlanes() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.
2014-02-07 22:50:26,793 http-bio-8080-exec-81 WARN xx 1370x6x6 1odtmmh 192.168.0.119 /rest/api/1.0/menus/greenhopper_menu [java.ao.schema.SchemaGenerator] public abstract com.atlassian.greenhopper.service.rapid.view.subquery.SubqueryAO[] com.atlassian.greenhopper.service.rapid.view.RapidViewAO.getSubqueries() does not have a value specified for the reverse element of its OneToMany annotation. A value will be required by a future version of ActiveObjects.

            [JSWSERVER-10368] After upgrading JIRA Agile from 6.3.6.1 to 6.3.7 we had lost all sprint information

            Michael Tokar added a comment -

            I am "Closing" this issue as there should be no further updates on this.

            Michael Tokar added a comment - I am "Closing" this issue as there should be no further updates on this.

            Anton Torov added a comment - - edited

            We had lost sprints, probably, immediately after reindexing. (We had reindexed all tickets after JIRA Agile upgrade), see attached logs. (It is not about RankException error)

            Anton Torov added a comment - - edited We had lost sprints, probably, immediately after reindexing. (We had reindexed all tickets after JIRA Agile upgrade), see attached logs. (It is not about RankException error )

            Red Radish Consulting added a comment -

            For anyone whose sprints have disappeared after upgrading: try reindexing.

            Red Radish Consulting added a comment - For anyone whose sprints have disappeared after upgrading: try reindexing.

            Michael Tokar added a comment -

            Hi,

            The linked bug, GHS-6927, could not have caused this problem. The code changes involved there were simply to add additional logging when the JIRA Agile plugin is started.

            Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials to access the Support site should be the same as this one (jira.atlassian.com).

            Regards,
            JIRA Agile Team

            Michael Tokar added a comment - Hi, The linked bug, GHS-6927 , could not have caused this problem. The code changes involved there were simply to add additional logging when the JIRA Agile plugin is started. Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials to access the Support site should be the same as this one (jira.atlassian.com). Regards, JIRA Agile Team

              Unassigned Unassigned
              3c51164d7b56 Anton Torov
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: