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  1. Jira Software Data Center
  2. JSWSERVER-10020

Exception: Uncaught TypeError: Cannoth read property 'statusCategory' of undefine

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      While using the "Planning" board under Agile, certain tickets throw an error code, causing the ticket results to improperly display on the side bar. The error also does not allow you to open the ticket from the link.

      This error is making it difficult for teams to update sprint plans. Currently the only work around is to directly edit the ticket within the ticket itself

        1. error.png
          51 kB
          Fitbit IT

            [JSWSERVER-10020] Exception: Uncaught TypeError: Cannoth read property 'statusCategory' of undefine

            Bugfix Automation Bot made changes -
            Minimum Version New: 6.03
            Owen made changes -
            Component/s Original: ↓ Obsolete -- PlanningBoard (Classic) [ 12967 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2855047 ] New: JAC Bug Workflow v3 [ 2933406 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2542680 ] New: JAC Bug Workflow v2 [ 2855047 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1549212 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2542680 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 908671 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1549212 ]
            Oswaldo Hernandez (Inactive) made changes -
            Workflow Original: GreenHopper Kanban Workflow 20141014 [ 746911 ] New: JIRA Bug Workflow w Kanban v6 [ 908671 ]
            mtokar.adm made changes -
            Workflow Original: GreenHopper Kanban Workflow v2 [ 579068 ] New: GreenHopper Kanban Workflow 20141014 [ 746911 ]

            Ganga Selvarajah added a comment -

            We are getting this error in plan as well as work mode, if that issue linked with other JIRA issues. It is really an issue to whole development team around the region. Please give a fix.

            Cheers
            Ganga S

            Ganga Selvarajah added a comment - We are getting this error in plan as well as work mode, if that issue linked with other JIRA issues. It is really an issue to whole development team around the region. Please give a fix. Cheers Ganga S

              Unassigned Unassigned
              38ab86493334 Fitbit IT
              Affected customers:
              7 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: