There are significant delays in syncing Dev Info from Bitbucket and Github, GitLab and Azure DevOps

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    • 45
    • Severity 3 - Minor
    • 66

      Problem

      Dev Info takes hours time to sync from SCM Bitbucket/Github/Gitlab/Azure DevOps to Jira and sometimes PRs do not sync at all

      Environment

      Jira Cloud -> Bitbucket Cloud/Github

      Steps to Reproduce

      • Create a branch on Bitbucket/Github using Jira's Dev Info
      • Commit anything mentioning the issue
      • Create a PR

      Expected Results

      • Under optimal circumstances, changes in your SCM should show up in Jira within 1 to 2 minutes
      • However the system is an eventually consistent one that deals with peak times of high load and involves some caching. It is possible that changes can take up to an hour to show up in Jira, but this should be exceptional and far from the norm.

      Actual Results

      Changes don't reflect for hours sometimes

      Workaround

      No workaround at the moment

              Assignee:
              Kayub Maharjan
              Reporter:
              Phumi (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: