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  1. Jira Software Cloud
  2. JSWCLOUD-25955

Epic Panel fails to load when board JQL has a large number of issues

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    Description

      Issue Summary

      If a board has a large number of issues (over 10K in most cases), the Epic Panel in backlogs will fail to load and provide a generic error to contact support.

      Steps to Reproduce

      1. Create a board and use a JQL filter that returns more than 10K issues
      2. Go to the backlog view
      3. Epic Panel will fail to load, and an error message will appear.

      Expected Results

      Epic Panel should display results as usual.

      Actual Results

      Depending on if the enhanced board view is enabled, you'll see a 500 error or a generic error after ~30 seconds of the Epic panel loading.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

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              vle2@atlassian.com Vu Le
              e2a618203d41 James W
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              Dates

                Created:
                Updated:
                Resolved: