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  1. Jira Cloud
  2. JSWCLOUD-25785

Adding attachment in a transition screen with Enhanced Board enabled returns error

      Issue Summary

      When you have a transition screen with the Attachment field in it and add this screen to a workflow transition, if Enhanced Board is enabled and you try to add an attachment while doing the transition, you will get this error "Upload in progress, please wait" when trying to complete the transition.

      Steps to Reproduce

      1. Create a company-managed project, I choose Kanban project type.
      2. Create a screen and add the Attachment field to it.
      3. Add this screen to a transition. For example, I added the screen in All > Done transition.
      4. Enable Enhanced Board
      5. It won't reproduce the first time, but you can try the transition a couple of times and cancel it.
      6. Refresh your browser page, keep trying the transition, at some point after 3 or 4 tries, you will end up with this error when clicking Done to finish the transition.

      Expected Results

      Attachment file is uploaded and shows up in the transition screen and once clicking Done transition is completed successfully.

      Actual Results

      The attachment is not added to the screen, when you try clicking Done, it will show this error message: "Upload in progress, please wait" and block you from finishing the transition.

      Workaround

      Disable Enhanced Board and retry the transition.

            [JSWCLOUD-25785] Adding attachment in a transition screen with Enhanced Board enabled returns error

            William added a comment -

            Hey everyone,

            A fix for this was rolled out a few days ago. When you get some time, would you kindly try reproducing the issue on the enhanced board?

            I'll leave this ticket open for a bit longer in case any new issues arise.

            Thanks,

            William

            William added a comment - Hey everyone, A fix for this was rolled out a few days ago. When you get some time, would you kindly try reproducing the issue on the enhanced board? I'll leave this ticket open for a bit longer in case any new issues arise. Thanks, William

            Mazuca added a comment -

            I've desabled the Enhanced Board but have the same problem.

            Mazuca added a comment - I've desabled the Enhanced Board but have the same problem.

            +1, the workaround helped, but am concerned that upon rollout 10/25 this bug will not have been addressed

            Jessica Sahagian added a comment - +1, the workaround helped, but am concerned that upon rollout 10/25 this bug will not have been addressed

            Dear Team,

            Please fix this bug ASAP. This issue affects our productivity.

            Thank You

            JIRA Administrator added a comment - Dear Team, Please fix this bug ASAP. This issue affects our productivity. Thank You

            +1

            Ewa Dacko added a comment -

            +1

            Ewa Dacko added a comment - +1

            +1

            Tiago Pereira added a comment - +1

            This will be a big impact to teams that use attachments on field screens when Atlassian transitions over to new enhanced backlog/board view and users are unable to revert back to the current board view.

            Davor Fisher added a comment - This will be a big impact to teams that use attachments on field screens when Atlassian transitions over to new enhanced backlog/board view and users are unable to revert back to the current board view.

              111e0d86bb5f William
              171374dfd069 Wagner Santos (Inactive)
              Affected customers:
              13 This affects my team
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: