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  1. Jira Platform Cloud
  2. JRACLOUD-87219

Misleading error message displayed when TM project backlog tries to load more than 5000 issues

      Issue Summary

      Jira Software boards have a limit of 5000 issues. There is an existing feature request about such limitation: https://jira.atlassian.com/browse/JSWCLOUD-16259.

      It is expected that the UI will show a message stating the need of updating your board's filter and/or giving the reason on why the board cannot show your issues.

      Currently in Team-managed projects the UI will show a generic error message, sometimes even suggesting to contact support:

      Our team has been notified. If the problem persists, please contact Atlassian Support.
      

      Steps to Reproduce

      • Create a Team-managed project
      • Activate the Backlog under Project settings -> Features
      • Create more than 5000 issues in the project
        • That can be done using a CSV import

      Expected Results

      The board will not load the issues and will present a message stating the reason + guidelines to work around that.

      Actual Results

      A generic error message is displayed, giving the idea that there was something wrong with the application.

      Workaround

      None at the moment.

          Form Name

            [JRACLOUD-87219] Misleading error message displayed when TM project backlog tries to load more than 5000 issues

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              Unassigned Unassigned
              lalmeida@atlassian.com Leonardo De Almeida
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: