Bitbucket Deployments with Jira issue keys are not displaying in Jira Deployments board feature

Issue Summary

Issues that were deployed in Bitbucket to any environment are not displaying in the Jira Deployments board, but when the issue displays information under the issue view (from a list/board/advanced issue search), deployments show in the development panel along with commits pull requests and branches. The problem relies under the deployments board only.

• There are commits, pull request and branches are including the issue key.
• The repositories are configured correctly:
  • Bitbucket Cloud - Smart commits are enabled.
• Deployments are executed in test and production environments.
• This is happening in Company-Managed projects
• Features enabled in Jira:
  • Code
  • Deployments

• Required permissions in the project:
  • View Development Tools
  • Browse Projects

Is important to highlight, there could be projects with the exact same configuration (including shared permission schemes) and the deployments board is showing the issues.

Steps to Reproduce

1. Configure a Bitbucket Cloud repository in Jira Cloud.
2. Enable the Code and Deployments features in the Jira Project
3. Add a commit/pull request/branch with an issue key for that project.
4. Execute the pipeline in Bitbucket and make sure the deployment is completed in any environment.
5. Check the deployment was added to the issue in the development panel.
6. Go to the deployments board/page and check if the issue(s) show with the respective deployment environment.

Expected Results

• Issues are displaying in the deployments board with the respective deployments in Bitbucket. Expected-DeploymentsBoard.png
• If issue is opened from the issue view, deployments show in the development panel along with commits pull requests and branches. Expected-IssueView.png

Actual Results

• No issues are displaying in the deployments board with the respective deployments in Bitbucket. Actual-DeploymentsBoard.png
• The deployments board shows a message saying: "No matching issues found - Try changing your date range"
  • Changing the range to 1 year (this is the maximum allowed) doesn't change anything.
  • Selecting all the environments doesn't change anything.
• If issue is opened from the issue view, deployments show in the development panel along with commits pull requests and branches. Actual-IssueView.png

Workaround

So far no workarounds have been found.

In a test scenario this couldn't be replicated, so a possibility could be:

• Disconnect Bitbucket Cloud from the DVCS connection.
• Turn off the Code and Deployments features in Jira Settings
• Reconnect Bitbucket using DVCS
• Turn on the Code and Deployments features in Jira Settings
• Check if issues are displayed.