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  1. Jira Software Cloud
  2. JSWCLOUD-23406

Tracking confusion around error message "This issue type cannot be deleted"

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    Description

      When attempting to delete an issue type users sometimes see this blocker:

      Note: This issue type cannot be deleted - there are currently 1 matching issues with no suitable alternative issue types (only issues you have permission to see will be displayed, which may be different from the total count shown on this page).

In order for an issue type to be deleted, it needs to be associated with one workflow, field configuration and field screen scheme across all projects. If this is not the case, Jira can not provide a list of valid replacement issue types.

      Support get quite a few tickets seeking clarification on what this message means and how they the issue type can be deleted.

      We have created this KB https://confluence.atlassian.com/cloudkb/troubleshooting-this-issue-type-cannot-be-deleted-1141501987.html

      But it would be great if the messaging in the UI could be improved too - perhaps including a hint that the issues in question might be deleted.

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          relates to

          Suggestion - JRACLOUD-76096 Trying to delete an issue type with an issue of that issue type in the trash causes confusion

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              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
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