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Suggestion
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Resolution: Duplicate
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0
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Issue Summary
When creating Automation Rules triggered by SLA threshold breached on a Project, the drop-down menu shows all SLAs of the instance to choose from. Only SLAs of said project should be presented.
Steps to Reproduce
- Go to Project Settings > Automation > Create an Automation Rule triggered by SLA Breach;
- Click on the drop-down menu "Select an SLA..."
Expected Results
Only SLAs of current Project should be presented.
Actual Results
All SLAs of the instance are shown.
Workaround
Currently there is no known workaround for this behavior.
- duplicates
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JSDCLOUD-12359 Improve SLA Threshold Breached trigger, e.g. ability to define custom durations for SLA triggered events, show only SLA from current project
- Gathering Interest