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  1. Jira Cloud
  2. JSWCLOUD-22731

Data Redaction due to GDPR

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Due to GDPR/Data Redaction, it would be good to have any feature which allows us to redact information (PII, api keys, passwords, etc..) from issues without needing to delete the whole issue and lost that information.

      Expected Results

      Redact Information with not letting it saved on the logs or history tab in each issue after deleting an important data.

      Actual Results

      Sometimes developers or users will accidentally post API keys, and other
      sensitive information, which we need to delete but still want to keep the
      ticket of record. When we edit the comment, the key just goes into the
      ticket history.

      Workaround

      Maybe use an automation to create a custom field that may have the name "GDPR" and if it contains value, we can understand that the issue is being deleted due to a GDPR information redact, then, the automation rule can clone the issue and just recreate it into the same project and just clone fields that are not impacting GDPR rules.

      Also we have this feature that may help: https://marketplace.atlassian.com/apps/1218962/gdpr-dsgvo-and-security-for-jira?hosting=cloud&tab=overview

            [JSWCLOUD-22731] Data Redaction due to GDPR

            Matthew Hunter added a comment -
            Atlassian Update - October 31, 2024

            Hi everyone,

            Thank you for bringing this suggestion to our attention. As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity for an extended period of time, this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team - Jira Cloud Product Management

            Matthew Hunter added a comment - Atlassian Update - October 31, 2024 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity for an extended period of time, this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team - Jira Cloud Product Management

            Prathim Mukherjee added a comment -

            you are suggesting this app link which is not Bounty certified or approved, so will there not be security concerns of using that app?

            Prathim Mukherjee added a comment - you are suggesting this app link which is not Bounty certified or approved, so will there not be security concerns of using that app?

              Unassigned Unassigned
              3a7f619e30a7 Vini S (Inactive)
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                Created:
                Updated:
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