Email notification action returns accountId instead of display name in emails

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    • 2
    • Severity 3 - Minor

      Issue Summary

      When using the Send email action to a given address, the accountId of the user is displayed instead of the Display name when using the issue.creator smart values in the Automation for Jira tool.

      Steps to Reproduce

      1. Create a rule like When: Issue created > Then: Send email
      2. Include the "issue.creator" smart value in the email (content, subject or from name)
      3. Trigger the rule by creating an Issue

      Expected Results

      When triggered, assuming you have the Browse users and groups permission you should receive an email notification displaying the Display name of the user.

      Actual Results

      The email is sent displaying the accountId instead.

      When leaving the "From name" empty, the displayed name is Automation for Jira. Note that the issue here is that the issue.creator smart value retrieves the acountId instead of the Display name.

      Workaround

      There is no known workaround at this point in time.

            Assignee:
            Unassigned
            Reporter:
            Belto (Inactive)
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              Created:
              Updated:
              Resolved: