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  1. Jira Cloud
  2. JSWCLOUD-22454

Automation for Jira can't publish comments with restrict visibility for Project Roles

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      Issue Summary

      When using Automation for Jira to publish comments in an issue, even though we have the option to select Comment Visibility restriction, Automation will fail.

      Steps to Reproduce

      1. Create an Automation rule with the Comment on Issue action
      2. Add a role on Comment Visibility
      3. Even though we might add Automation for Jira to that role, the error message will always be shown

      Expected Results

      Automation for Jira should be able to add the comment on the issue.

      Actual Results

      Automation will fail and show the following message in the Audit Log:

      Error adding comment to issue
      You are currently not a member of the project role: <ROLE_NAME>. (commentLevel)

      Workaround

      Currently, you can change the Rule's actor and set a user that has access to that Project role.

              Unassigned Unassigned
              976c02b75079 Celso J
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                Created:
                Updated:
                Resolved: