Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JSWCLOUD-21426

Jira is unable to parse custom timezone and causing Internal Server Error in classic boards

XMLWordPrintable

      Issue Summary

      Jira uses a library to parse the timezone of a user and calculate the remaining working days of a sprint. The library was unable to parse a user entered timezone correctly and throwing a status code 500 for board loads.

      Steps to Reproduce

      1. Go to account settings
      2. Select Account Preference
      3. Change your timezone to a custom timezone(ex GMT+3:00). (Do not use the timezones in drop down as they work fine)

      Expected Results

      The classic boards should load without error. 

      Actual Results

      The board is throwing a status code 500 while loading.

      Workaround

       The workaround is for users to change the timezone to a standard one in their Atlassian account settings.

              Unassigned Unassigned
              msood@atlassian.com MonaS
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: