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  1. Jira Software Cloud
  2. JSWCLOUD-21020

"Error type: 500 - Internal server error" when accessing "Agile board" option for subtask

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    Description

      Issue Summary

      When accessing “Agile board” option from “Filters” > Done issues > Sub task on a closed sprint under a next-gen project, getting "Error type: 500 - Internal server error"

      When accessing Done Task or Story from the same closed sprint - no issue.

      Issue seem specific to subtasks under next-gen projects.
      No issues for subtask under Classic projects

      Steps to Reproduce

      to replicate:

      1. On a project create a story, task and sub task as an example
      2. Create a sprint
      3. Mark these issues as Done
      4. Complete sprint
      5. Go to Filters > Advanced issue search > Filter by your project and Done issues
      6. Go to the far side of the screen > “…” > select “Agile board” board option

      Expected Results

      You will be routed to the related Board or to the related sprint report

      Actual Results

      You get the following error:

      Something went wrong
      Try reloading the page, then check our Statuspage for any current outages. If there are no relevant outages, create a support request so we can help you out.
      
      If you create a request, include the following so we can help you as fast as possible:
      
      Error type: 500 - Internal server error
      Log reference: ca76bca4-6c15-4f91-ae51-c52f209a6b3d
      

      Workaround

      You can go to the related board through the parent issue

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              Unassigned Unassigned
              mkeshet@atlassian.com Michal
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              Dates

                Created:
                Updated:
                Resolved: