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  1. Jira Cloud
  2. JSWCLOUD-20811

Update Feedback

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      Hi Team

      The updated made on Jira Service Desk Cloud it does not seem an improvement, at least in the session where you see the request types and categories.
      Before we were able to see all the request type inside one Category and see what issue types they were using and we would be able to click on the request type and open its configuration.

      Now the request type page is just a pile of request types that does no show neither their categories nor their issue type and once we go to the page that shows what is their categories we can't click on the request type to update it, we have to go back and search the request type on the pile to be able to update it.

      It is not productive at all.

            [JSWCLOUD-20811] Update Feedback

            Matthew Hunter added a comment -
            Atlassian Update - October 8, 2022

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - October 8, 2022 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              0e4f60a30aaa Joao Zampa
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