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  1. Jira Platform Cloud
  2. JRACLOUD-85628

Performance degradation of Next-gen boards with more than 300 cards during initial load

      Issue Summary

      When Next-gen board is configured to show greater than 300 cards, the initial load of the board will be slower and card transition is also affected.

      Steps to Reproduce

      1. Have next-gen project type and create 300+ issues
      2. Open Next-gen board

      Expected Results

      Next-gen board would initially load in a similar time to boards with 300 cards

      Actual Results

      The board loads very slow and it affects the navigation within that board.

      Workaround

      1. Reduce number of cards on the board by using a backlog (focusing the board on immediate work), which currently has great features such as the epic panel and versions panel that allows you to bulk-update issues: https://community.atlassian.com/t5/Next-gen-articles/Improved-Backlog-planning-in-next-gen-with-the-epic-panel/ba-p/1387675
      2. Moving cards to “Done” (resolved) column to be cleared from the board if you did not enable sprints: https://community.atlassian.com/t5/Next-gen-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958
      3. Not visualising Releases on the board (aka. having a column with RELEASES), as if you are not doing continuous releases (e.g. monthly releases), you'd wait a long time to clear the board. Track Releases in the Releases view: https://community.atlassian.com/t5/Next-gen-articles/New-features-for-next-gen-projects-in-Jira-Software-Cloud/ba-p/1232149
      4. Switch to Classic projects and migrate issues over

       

      Hi everyone,
       
      Thanks for your contributions to this issue, they’ve been a great help in diagnosing matters. We’ve been assessing this problem and agree it needs to be resolved. Unfortunately this is a complex task which is going to take some time.
       
      I assure you we’re aiming to have it fixed and would like to thank you for your patience.
       
      While I can’t give an exact date that a fix will be ready, I can share that it will be a question of months rather than weeks or days. I recognize that this may be disappointing, but I feel it’s important to be transparent with you about the level of effort involved so you can plan accordingly.
       
      Regards,
      Ivan Teong
      Product Manager, Jira Software Cloud

            [JRACLOUD-85628] Performance degradation of Next-gen boards with more than 300 cards during initial load

            Thanks everyone for your feedback on this issue. We appreciate the time you take to help us be better.

            We are closing this Bug because boards with hundreds of cards will still load and can be used, they're just not as quick to load as we’d like. We use Bugs to track issues that prevent features being used as intended.

            To be open about the problem, we’ve created a feature Suggestion to improve load times for large boards. Please watch this issue for updates, as we continue to work on improving performance over the longer term: JSWCLOUD-20971

            Performance is a top priority for Atlassian, pease see our public roadmap on planned improvements.

            Mike Howells added a comment - Thanks everyone for your feedback on this issue. We appreciate the time you take to help us be better. We are closing this Bug because boards with hundreds of cards will still load and can be used, they're just not as quick to load as we’d like. We use Bugs to track issues that prevent features being used as intended. To be open about the problem, we’ve created a feature Suggestion to improve load times for large boards. Please watch this issue for updates, as we continue to work on improving performance over the longer term: JSWCLOUD-20971 Performance is a top priority for Atlassian, pease see our public roadmap on planned improvements.

            Ricardo N added a comment -

            Ricardo N added a comment - https://getsupport.atlassian.com/browse/JST-602531

            Ivan Teong (Inactive) added a comment - - edited

            Hi everyone,

            We're kicking off experiments for improving the initial load times to get to time to interactivity for the next-gen board and backlog. If you want to be part of the EARLY ACCESS program for the performance changes, please schedule an interview with me so I can get a baseline of the context of the way your team is working and the major problems you're facing.

            You'll also be providing valuable feedback for our changes, as there are UX risks that we need to mitigate with these changes.

            Please sign up for an interview here in September: https://calendly.com/iteong/next-gen-performance?month=2020-09

            Regards,

            Ivan Teong

            Product Manager, Jira Software

            Ivan Teong (Inactive) added a comment - - edited Hi everyone, We're kicking off experiments for improving the initial load times to get to time to interactivity for the next-gen board and backlog. If you want to be part of the EARLY ACCESS program for the performance changes, please schedule an interview with me so I can get a baseline of the context of the way your team is working and the major problems you're facing. You'll also be providing valuable feedback for our changes, as there are UX risks that we need to mitigate with these changes. Please sign up for an interview here in September:  https://calendly.com/iteong/next-gen-performance?month=2020-09 Regards, Ivan Teong Product Manager, Jira Software

            Hi everyone,

            If you're working Kanban style (sprints disabled) for your next-gen project and have a lot of issues in the DONE column, we recently shipped manual board clearing to help you declutter the DONE column, so that your board can load up faster with less issues: https://community.atlassian.com/t5/Next-gen-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958#

            Regarding the performance on the next-gen board, improving the TTI (time to interaction) will be something that our team will be looking at in FY21, as performance and scale is one of the major focuses in the new financial year.

            Regards,
            Ivan

            Product Manager, Jira Software

            Ivan Teong (Inactive) added a comment - Hi everyone, If you're working Kanban style ( sprints disabled ) for your next-gen project and have a lot of issues in the DONE column , we recently shipped manual board clearing to help you declutter the DONE column, so that your board can load up faster with less issues:  https://community.atlassian.com/t5/Next-gen-articles/Introducing-manual-board-clearing-for-your-next-gen-Kanban-board/ba-p/1411958# Regarding the performance on the next-gen board, improving the TTI (time to interaction) will be something that our team will be looking at in FY21, as performance and scale is one of the major focuses in the new financial year. Regards, Ivan Product Manager, Jira Software

            Logan Hood added a comment -

            Hey Bryan I was curious if we heard any updates of bumping the priority to high?

            Logan Hood added a comment - Hey Bryan I was curious if we heard any updates of bumping the priority to high?

            Henry added a comment -

            Hi Bryan,

            Actually I have a suggestion:
            What if we can access issues in Kanban using a filter, like this? https:// XXXXX .atlassian.net/jira/software/projects/MM/boards/17?filter=10069

            It will strongly narrow down the number that my teammates should see from Kanban.

            Facts:

            1. Now we can access issues in List View using a filter, https://XXXXX.atlassian.net/issues/?filter=10069

            2. Now we can access issues in Kanban using an "assignee filter", https://XXXXX.atlassian.net/jira/software/projects/MM/boards/17?assignee=5e17adecbc8ab30e98eebc09
            3. Now we CAN'T access issues in Kanban using a filter.

             

            If you can do this, I think it will be a workaround for us.

            Please let me know your thoughts on this, thank you.

            Henry added a comment - Hi Bryan, Actually I have a suggestion: What if we can access issues in Kanban using a filter, like this?  https:// XXXXX .atlassian.net/jira/software/projects/MM/boards/17?filter=10069 It will strongly narrow down the number that my teammates should see from Kanban. Facts: 1. Now we can access issues in List View using a filter,  https://XXXXX.atlassian.net/issues/?filter=10069 2. Now we can access issues in Kanban using an "assignee filter",  https://XXXXX.atlassian.net/jira/software/projects/MM/boards/17?assignee=5e17adecbc8ab30e98eebc09 3. Now we CAN'T access issues in Kanban using a filter.   If you can do this, I think it will be a workaround for us. Please let me know your thoughts on this, thank you.

            Hey ya'll – I understand your frustration. Fair requests to bump up the priority to high – will look into this. I assure you – we're actively discussing solutions and the best plan of attack.

            blim (Inactive) added a comment - Hey ya'll – I understand your frustration. Fair requests to bump up the priority to high – will look into this. I assure you – we're actively discussing solutions and the best plan of attack.

            Jacob Williams added a comment - - edited

            Please can you provide an update on this ticket. 

            For many of my team it is becoming entirely unusable. 

            Personally, when it takes 5 mins to write a comment it significantly reduces our efficiency/productivity. 

            I echo the above users in suggesting that the priority be pushed to High based on your own criteria:

            Priority 2 - High

            A feature is unavailable, application performance is significantly degraded, or users job functions are impaired.

            • the application performs slowly and fails intermittently
            • application is functional, but frequently used gadgets or macros don't work
            • specific editing features fail

            Atlassian generally seeks to begin work on High priority bugs in the next sprint.

             

            EDIT: I do not understand why you haven't provided us with any update or even any reassurance. 

             

            Jacob Williams added a comment - - edited Please can you provide an update on this ticket.  For many of my team it is becoming entirely unusable.  Personally, when it takes 5 mins to write a comment it significantly reduces our efficiency/productivity.  I echo the above users in suggesting that the priority be pushed to High based on your own criteria: Priority 2 - High A feature is unavailable, application performance is significantly degraded, or users job functions are impaired . the application performs slowly and fails intermittently application is functional, but frequently used gadgets or macros don't work specific editing features fail Atlassian generally seeks to begin work on High priority bugs in the next sprint.   EDIT: I do not understand why you haven't provided us with any update or even any reassurance.   

            Henry added a comment -

            Hi Bryan,

            I'm sorry but I have to tell you, it is quite upset when I enter this ticket again and again, finding no real update here and the priority of this BUG is still "  Medium".

             

            We've done everything we can to clean old tickets and I DON'T think this is the right way when we face a problem like this.

            We love this Next-Gen Kanban so we choose to use it and make our 60+ users run on it.

            And do we really have to try our best to clean tickets and keep the number less than, like 50, just to fit this BUG?

            I think Jira is a powerful company and Jira team is a great team. You guys definitely can save the world.

            So please, at least update the priority to "High".

            Henry added a comment - Hi Bryan, I'm sorry but I have to tell you, it is quite upset when I enter this ticket again and again, finding no real update here and the priority of this BUG is still "  Medium".   We've done everything we can to clean old tickets and I DON'T think this is the right way when we face a problem like this. We love this Next-Gen Kanban so we choose to use it and make our 60+ users run on it. And do we really have to try our best to clean tickets and keep the number less than, like 50, just to fit this BUG? I think Jira is a powerful company and Jira team is a great team. You guys definitely can save the world. So please, at least update the priority to "High".

            logan-hood Is your team using a backlog? Is it too much to ask to throw the majority of the To-Do items in a backlog?

            Why are there so many cards in the Done column? Would you benefit from the option to clear these off the board?

            blim (Inactive) added a comment - logan-hood  Is your team using a backlog? Is it too much to ask to throw the majority of the To-Do items in a backlog? Why are there so many cards in the Done column? Would you benefit from the option to clear these off the board?

              iteong Ivan Teong (Inactive)
              rsaputra Adven
              Affected customers:
              21 This affects my team
              Watchers:
              45 Start watching this issue

                Created:
                Updated:
                Resolved: