Uploaded image for project: 'Jira Software Cloud'
  1. Jira Software Cloud
  2. JSWCLOUD-18442

Converting a Sub-task of a Next-gen project to issue results in error 500

    XMLWordPrintable

Details

    Description

      Issue Summary

      When converting a Sub-task to issue (from a Next-gen project), the process will result in an error 500 in the end.

      Environment

      Jira Cloud.

      Steps to Reproduce

      • Perform a search that will return Sub-tasks of a Next-gen project;
      • Hover over the line where one of those Sub-tasks is:
        • Click on the ellipses button next to it -> Convert to Issue.

      See the recording: Convert to issue.mp4

      Expected Results

      The conversion will occur normally.

      Actual Results

      The process ends in an error 500.

      Notes

      It seems like if you have the Story issue type added in the project, the process will still end in an error 500, but the conversion will occur.

      That happened even after I've removed the Story issue type from the project.

      Workaround

      Adding the Story issue type to the project may force the conversion to occur despite the error 500.

      You might need to convert the Sub-task to Story first, and then change the issue type as desired.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              lalmeida@atlassian.com Leonardo De Almeida
              Votes:
              1 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: