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  1. Jira Cloud
  2. JSWCLOUD-18431

Unable to move issue from Backlog to Board section for Next-gen project

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • next-gen
    • None

      Issue Summary

      Unable to move issue from Backlog to Board section for Next-gen project

      Steps to Reproduce

      1. Have a Next-gen project
      2. Enable "Backlog" feature (disable Sprint feature)
      3. Go to Backlog and attempt to move an issue from Backlog to Board

      Expected Results

      Issue is moved to Board section.

      Actual Results

      Issue isn't moved to Board section and hit the following error:

      Something’s gone wrong. Refresh the page and try again.
      

      Notes

      • It only affects Next-gen board with Sprints feature disabled.

      Workaround

      Contact Atlassian Support

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Cloud'
            1. Jira Cloud
            2. JSWCLOUD-18431

            Unable to move issue from Backlog to Board section for Next-gen project

              • Icon: Bug Bug
              • Resolution: Fixed
              • Icon: High High
              • next-gen
              • None

                Issue Summary

                Unable to move issue from Backlog to Board section for Next-gen project

                Steps to Reproduce

                1. Have a Next-gen project
                2. Enable "Backlog" feature (disable Sprint feature)
                3. Go to Backlog and attempt to move an issue from Backlog to Board

                Expected Results

                Issue is moved to Board section.

                Actual Results

                Issue isn't moved to Board section and hit the following error:

                Something’s gone wrong. Refresh the page and try again.
                

                Notes

                • It only affects Next-gen board with Sprints feature disabled.

                Workaround

                Contact Atlassian Support

                        vle2@atlassian.com Vu Le
                        rsaputra Adven
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            vle2@atlassian.com Vu Le
                            rsaputra Adven
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: