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  1. Jira Cloud
  2. JSWCLOUD-17392 Team-managed software projects
  3. JSWCLOUD-17208

Customers are unable to reopen or delete completed sprints in team-managed projects

      Customers are unable to reopen or delete completed sprints in next-gen projects

            [JSWCLOUD-17208] Customers are unable to reopen or delete completed sprints in team-managed projects

            Agree with Bernadette.  This is very nice to see. Thank you, Atlassian Jira team!

            Seemant Kulleen added a comment - Agree with Bernadette.  This is very nice to see. Thank you, Atlassian Jira team!

            But can we reopen parallel sprint ? It shows that closed sprint can be opened only when currect active sprint is closed. 

            Samyak Masulkar added a comment - But can we reopen parallel sprint ? It shows that closed sprint can be opened only when currect active sprint is closed. 

            Thank you everyone! Really pleased. And thank you for the detailed documentation. https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/

            Bernadette Buck added a comment - Thank you everyone! Really pleased. And thank you for the detailed documentation.  https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/

            Mark Z (Inactive) added a comment - - edited

            Hi everyone,

            This is Mark from the Jira Software team. Great news – we have now released this feature! You can also watch our cloud blog for future updates.

            Thank you again for your suggestion to enable the reopening of completed sprints in team-managed projects.

            Best,
            Mark

            Mark Z (Inactive) added a comment - - edited Hi everyone, This is Mark from the Jira Software team. Great news – we have now released this feature! You can also watch our cloud blog for future updates. Thank you again for your suggestion to enable the reopening of completed sprints in team-managed projects. Best, Mark

            Angus Lee added a comment -

            I accidentally completed a sprint on Jira mobile app; and was unable to re-open the sprint.

            It's fun watching this thread just to see how Atlassian not using the software product they made.

            Angus Lee added a comment - I accidentally completed a sprint on Jira mobile app; and was unable to re-open the sprint. It's fun watching this thread just to see how Atlassian not using the software product they made.

            It's incredibly confusing how the sprints work. Even if your tickets are in a "DONE" status, they will still be moved to the next sprint UNLESS the tickets are in the farthest swimlane to the right. So, if your ticket is in a "DONE" status, but it's not in the farthest swimline on the right on the board, the tickets will be moved to the next sprint automatically. 

            Tyler Snyder added a comment - It's incredibly confusing how the sprints work. Even if your tickets are in a "DONE" status, they will still be moved to the next sprint UNLESS the tickets are in the farthest swimlane to the right. So, if your ticket is in a "DONE" status, but it's not in the farthest swimline on the right on the board, the tickets will be moved to the next sprint automatically. 

            Yes please. The UX is incredibly confusing in that I closed a sprint, and all my "Done" status tickets were still moved to the next sprint!!!  There needs to be a way to undo/correct that

            Seemant Kulleen added a comment - Yes please. The UX is incredibly confusing in that I closed a sprint, and all my "Done" status tickets were still moved to the next sprint!!!  There needs to be a way to undo/correct that

            hr_suzuki added a comment -

            +1

            hr_suzuki added a comment - +1

            Renato added a comment -

            Can anyone tell me all the new changes in the Jira that happened for the past 2 weeks?

            Renato added a comment - Can anyone tell me all the new changes in the Jira that happened for the past 2 weeks?

            Renato added a comment -

            When i close a sprint any open status/ Sub tasks/ in-completed/ defined  alerts are not throwing up any errors.

            Today , i thought all the user stories were accepted but a task was pending in the user story and subsequently it did not throw an alert and it was moved to the next sprint which reduced the team's velocity.

            Renato added a comment - When i close a sprint any open status/ Sub tasks/ in-completed/ defined  alerts are not throwing up any errors. Today , i thought all the user stories were accepted but a task was pending in the user story and subsequently it did not throw an alert and it was moved to the next sprint which reduced the team's velocity.

            Bob Gohn added a comment -

            Definitely looking forward for this classic capability to be enable in nex-gen. 

            Bob Gohn added a comment - Definitely looking forward for this classic capability to be enable in nex-gen. 

            Looking forward to this enhancement!

            Tyler Snyder added a comment - Looking forward to this enhancement!

            Rahul Kumar added a comment - https://getsupport.atlassian.com/browse/JST-646207

            Eoin added a comment -

            8092a6ba4de3 it should be available in the few weeks! Thanks for your patience.

            Eoin added a comment - 8092a6ba4de3 it should be available in the few weeks! Thanks for your patience.

            Eoin, this there any timeline associated with this feature, it was first identified over 1 year ago.

            Milt Smith added a comment - Eoin, this there any timeline associated with this feature, it was first identified over 1 year ago.

            Eoin added a comment -

            I've updated the title and description to reflect the remaining work here - let me know if any of you were waiting on anything else as part of this suggestion.
            We're going to pick this up and do it as an interim enhancement. In the future, we hope to improve sprint management more broadly but we understand that there is an important short term need here that needs to be solved. Apologies for the delay.
            Thanks
            Eoin
            Product Manager

            Eoin added a comment - I've updated the title and description to reflect the remaining work here - let me know if any of you were waiting on anything else as part of this suggestion. We're going to pick this up and do it as an interim enhancement. In the future, we hope to improve sprint management more broadly but we understand that there is an important short term need here that needs to be solved. Apologies for the delay. Thanks Eoin Product Manager

            Bertrand GAUTHIER added a comment - - edited

            How can i manage my sprint (mistake closed) if i can't reopen it ? Are you used Jira in Atlassian company ????????

            Bertrand GAUTHIER added a comment - - edited How can i manage my sprint (mistake closed) if i can't reopen it ? Are you used Jira in Atlassian company ????????

            I get the feeling this is going to be the "edit tweets" of JIRA. 

            Ethar Alali added a comment - I get the feeling this is going to be the "edit tweets" of JIRA. 

            Sheldon Schwartz added a comment - - edited

            Does anyone know how the voting up/down works and when/how the vote count promotes the issue to a work item or priority?
            This is a 2 year old issue/request with 354 upvotes. Does this have a chance for implementation? 

            Sheldon Schwartz added a comment - - edited Does anyone know how the voting up/down works and when/how the vote count promotes the issue to a work item or priority? This is a 2 year old issue/request with 354 upvotes. Does this have a chance for implementation? 

            Haha, of course, I forgot that was one of the reasons I got annoyed

            Savvas Demetriou added a comment - Haha, of course, I forgot that was one of the reasons I got annoyed

            Hi @savvas, yes there is but unfortunately it's skewed due to an old sprint that was closed by mistake

            Paul Blackledge added a comment - Hi @savvas, yes there is but unfortunately it's skewed due to an old sprint that was closed by mistake

            Isn't there a velocity report you can use @paul

            Savvas Demetriou added a comment - Isn't there a velocity report you can use @paul

            This is presenting a problem for us also as we can't truly track velocity due to an admin error on closing a sprint

            Paul Blackledge added a comment - This is presenting a problem for us also as we can't truly track velocity due to an admin error on closing a sprint

            please add this functionality to next-gen boards, its so sad one can't to this currently!

            Javier García added a comment - please add this functionality to next-gen boards, its so sad one can't to this currently!

            We are having the same issue... 

             

            Deb Brandon added a comment - We are having the same issue...   

            Its been raised from 2years still not worked. I need to reopen my sprint in next JIRA. Please help

            Sanchi Budhiraja added a comment - Its been raised from 2years still not worked. I need to reopen my sprint in next JIRA. Please help

            楊曜旭 added a comment -

            I really need to reopen it too, please add it back, plz

            楊曜旭 added a comment - I really need to reopen it too, please add it back, plz

            shocking!

            Savvas Demetriou added a comment - shocking!

            NooOOOOoooo!!

            COME BACK EOIN!

            For the record, it has been 100 weeks since this issue was raised. Still no fix

            Ethar Alali added a comment - NooOOOOoooo!! COME BACK EOIN! For the record, it has been 100 weeks since this issue was raised. Still no fix

            Graham Thorsen added a comment - - edited

            +1

            As a customer I want to be able to delete closed sprints so that my reports are accurate.

            Graham Thorsen added a comment - - edited +1 As a customer I want to be able to delete closed sprints so that my reports are accurate.

            Pretty huge oversight. And it's been open since 19/Oct/2018 COME ON @Atlassian 

            Savvas Demetriou added a comment - Pretty huge oversight. And it's been open since 19/Oct/2018 COME ON @Atlassian 

            +1

            This is infuriating

            Richard Peralta added a comment - +1 This is infuriating

            aroa added a comment -

            +1

            aroa added a comment - +1

            ultanUX added a comment -

            +1 Why can't this basic feature be implemented - renaming a past Sprint?

             

            Is the Jira database schema THAT bad? How do you rename a past Sprint? 

             

            JHC you can rename a .doxc file by clicking on the filename.

            ultanUX added a comment - +1 Why can't this basic feature be implemented - renaming a past Sprint?   Is the Jira database schema THAT bad? How do you rename a past Sprint?    JHC you can rename a .doxc file by clicking on the filename.

            I stopped using Jira almost a year ago because it was clear that Atlassian's development team was a useless disaster, but I remain subscribed to this issue for the entertainment value of the occasional email of yet another person complaining that this important feature has been missing for literally years.

            Paul Carver added a comment - I stopped using Jira almost a year ago because it was clear that Atlassian's development team was a useless disaster, but I remain subscribed to this issue for the entertainment value of the occasional email of yet another person complaining that this important feature has been missing for literally years.

            Krishna added a comment -

            +1 I closed the sprint while a couple of task were yet to be reviewed for a team. I now have no way of reopening the sprint and those tasks have moved to the next sprint. I lost all metrics. Why is this feature still not implemented?

            Krishna added a comment - +1 I closed the sprint while a couple of task were yet to be reviewed for a team. I now have no way of reopening the sprint and those tasks have moved to the next sprint. I lost all metrics. Why is this feature still not implemented?

            Scott Kent added a comment -

            +1

            I closed the sprint by mistake and now am forced to recreate another sprint and loose metrics.

            Or Maybe explain what the thinking was in NOT including basic functionality of previous generation Projects, aka is this designed intentionally to not be included OR have you just not gotten around to it?

            Scott Kent added a comment - +1 I closed the sprint by mistake and now am forced to recreate another sprint and loose metrics. Or Maybe explain what the thinking was in NOT including basic functionality of previous generation Projects, aka is this designed intentionally to not be included OR have you just not gotten around to it?

            +1

            +1 Why has this request since 2018 not been implemented yet?

            Savvas Demetriou added a comment - +1 Why has this request since 2018 not been implemented yet?

            +1. Brutally unforgiving to not have an undo button, and have this ticket open for two years

            Russ Schmidt added a comment - +1. Brutally unforgiving to not have an undo button, and have this ticket open for two years

            +1 

            Julie Murtaugh added a comment - +1 

            mariuszl added a comment -

            +1

            mariuszl added a comment - +1

            Sam Perera added a comment -

            +1

            Sam Perera added a comment - +1

            +1

            +1

            Richard Belli added a comment - +1

            +1

            This would really help me! Thanks.

            Richa Avasthi added a comment - +1 This would really help me! Thanks.

            +1

            Vincent Munier added a comment - +1

            +1

            Hyejin Park added a comment - +1

            +1

            Chris Boyd added a comment - +1

            +1

            Totally essentially feature. Once a sprint is closed it's impossible to add new issues that were delivered during the sprint but were mistakenly not added!!

            Mulenga Agley added a comment - Totally essentially feature. Once a sprint is closed it's impossible to add new issues that were delivered during the sprint but were mistakenly not added!!

            With "Complete Sprint" easy for novices to click, this is needed to undo a 'blunder'. Please up-vote. 

            Matt Tricomi added a comment - With "Complete Sprint" easy for novices to click, this is needed to undo a 'blunder'. Please up-vote. 

            I love the next gen projects EXCEPT for this. I completed my sprint prematurely, and it has caused so many horrible repercussions!!

            Rob Retchless added a comment - I love the next gen projects EXCEPT for this. I completed my sprint prematurely, and it has caused so many horrible repercussions!!

            Mike Eaton added a comment -

            @joe.amato - I concur!  I've been so frustrated with the lack of feedback from Atlassian on this issue (and a couple others) that I used the "Help us improve JIRA" feedback form in hopes of getting some eyes on this open issue.  I'm beginning to think there is a black hole of issues somewhere that no one internally is seeing!  

            Encourage everyone on this thread to do the same and include the URL to this ticket.  Hopefully, someone will hear the screams!

            Mike Eaton added a comment - @joe.amato - I concur!  I've been so frustrated with the lack of feedback from Atlassian on this issue (and a couple others) that I used the " Help us improve JIRA " feedback form in hopes of getting some eyes on this open issue.  I'm beginning to think there is a black hole of issues somewhere that no one internally is seeing!   Encourage everyone on this thread to do the same and include the URL to this ticket.  Hopefully, someone will hear the screams!

            Joe Amato added a comment -

            Does @ivanteong (issue owner) still work for Atlassian?  Trying to figure out why there are no official responses on what is clearly a critical issue for many paying customers.

            Joe Amato added a comment - Does @ivanteong (issue owner) still work for Atlassian?  Trying to figure out why there are no official responses on what is clearly a critical issue for many paying customers.

            This was raised in Oct 2018. That's a long time to wait for what is an essential feature!

            Cheryl Hoong added a comment - This was raised in Oct 2018. That's a long time to wait for what is an essential feature!

            José Espinosa added a comment - - edited

            We need this feature

            José Espinosa added a comment - - edited We need this feature

            +1

            Andrew Boeger added a comment - +1

            Yung added a comment -

            I could not believe that you guys don't have this basic feature  2 years have passed already.

            Yung added a comment - I could not believe that you guys don't have this basic feature   2 years have passed already.

            Hey guys where is the update? Come on guys, it is ridiculous. Our company pays so much money on Jira and you don't have this basic feature. It is a shame! 

            Nail Valiyev added a comment - Hey guys where is the update? Come on guys, it is ridiculous. Our company pays so much money on Jira and you don't have this basic feature. It is a shame! 

            Hi Any update on this issue?

            Jasneet Dua added a comment - Hi Any update on this issue?

            Is there any update on this? This has been requested since 2018 and is a simple feature that should be available by now.

            Nathanael Zamir added a comment - Is there any update on this? This has been requested since 2018 and is a simple feature that should be available by now.

            Renato added a comment -

            Are we enabling this feature which would benefit us in a long way ..... 

            Renato added a comment - Are we enabling this feature which would benefit us in a long way ..... 

            John Yuan added a comment -

            This is insane. How can such a basic function be missing? I hope you guys have a good reason for it.

            John Yuan added a comment - This is insane. How can such a basic function be missing? I hope you guys have a good reason for it.

            andrés added a comment -

            It has been the "next" generation for years now. They should just rename "Next-gen" to "Lite".

            andrés added a comment - It has been the "next" generation for years now. They should just rename "Next-gen" to "Lite".

            Joe Amato added a comment -

            @Paul Carver's comment above hit it on the head.  Human error is uncorrectable in the tool.  In particular, marking issues as 'Done' past the sprint closure date means that sprint is broken and there is no way to fix it.

            Ivan, I do think it goes beyond reporting and requires changes to the record.  For example, making the 'Sprint' field in the issue changeable via dropdown to select a past/closed sprint would alleviate part of the problem.

            In the meantime, I'm converting all of my projects back to classic.  Too many issues with nextgen, including this dealbreaker issue.

            Joe Amato added a comment - @Paul Carver's comment above hit it on the head.  Human error is uncorrectable in the tool.  In particular, marking issues as 'Done' past the sprint closure date means that sprint is broken and there is no way to fix it. Ivan, I do think it goes beyond reporting and requires changes to the record.  For example, making the 'Sprint' field in the issue changeable via dropdown to select a past/closed sprint would alleviate part of the problem. In the meantime, I'm converting all of my projects back to classic.  Too many issues with nextgen, including this dealbreaker issue.

            kas.stohr added a comment -

            Guys, this ticket has been open since 2018. What is the status? This is really annoying for anyone using nextgen boards. 

            kas.stohr added a comment - Guys, this ticket has been open since 2018. What is the status? This is really annoying for anyone using nextgen boards. 

            Anderson added a comment - - edited

            HI @louis van Zly,

             

            Thanks for the reply.

            Anderson added a comment - - edited HI @louis van Zly,   Thanks for the reply.

            Hi Anderson,

            As far as I know there is no easy way to do this. You'll have to export all your tickets to excel, setup a new classic project and import the tickets you exported. This can be a bit fiddly and time consuming but is possible. Retaining attachments and comments have proven an issue at times in the past when doing this so just check the imported items properly BEFORE you delete the old project  Good luck

            Louis van Zyl added a comment - Hi Anderson, As far as I know there is no easy way to do this. You'll have to export all your tickets to excel, setup a new classic project and import the tickets you exported. This can be a bit fiddly and time consuming but is possible. Retaining attachments and comments have proven an issue at times in the past when doing this so just check the imported items properly BEFORE you delete the old project  Good luck

            Anderson added a comment -

            Hi Guys,

             

            There is any way to move my board from the next-gen to the old one? 

             

            Thanks.

            Anderson added a comment - Hi Guys,   There is any way to move my board from the next-gen to the old one?    Thanks.

            Hi Ivan,

            Our first use case is that a sprint was created and completed with one naming convention and a better one was arrived at after the fact. We now have no way to update the old names to the new convention which makes reporting difficult.

            This won't be our last use case - it's just one of many many probable human errors we're likely to encounter moving forward. We need a way to correct simple human mistakes so they don't end up detracting from the value of your tools.

            Dutch Buckholz added a comment - Hi Ivan, Our first use case is that a sprint was created and completed with one naming convention and a better one was arrived at after the fact. We now have no way to update the old names to the new convention which makes reporting difficult. This won't be our last use case - it's just one of many many probable human errors we're likely to encounter moving forward. We need a way to correct simple human mistakes so they don't end up detracting from the value of your tools.

            For me it doesn't matter anymore because we quit using Jira. This broken functionality wasn't the only reason, but it was one of the reasons.

            Paul Carver added a comment - For me it doesn't matter anymore because we quit using Jira. This broken functionality wasn't the only reason, but it was one of the reasons.

            Comments on this item keeps piling in. Atlassian, could you please provide an indication of when we can expect some action on this issue / feature request?

            Louis van Zyl added a comment - Comments on this item keeps piling in. Atlassian, could you please provide an indication of when we can expect some action on this issue / feature request?

            Ryan Scott added a comment -

            I'm regretting my choice of choosing a NextGen project.  Our team really needs the ability to re-open a sprint. It's silly not to have it.

            Ryan Scott added a comment - I'm regretting my choice of choosing a NextGen project.  Our team really needs the ability to re-open a sprint. It's silly not to have it.

            NextGen project tend to work well when everything is fine. It's the exceptions that kill it. What's not easy is switching running projects back to classic projects to solve these issues as a workaround. In essence, to shift a team or company to NextGen is a bit like a "waterfall" change, since you can't undo that step and then get caught with things like this. 

            Ethar Alali added a comment - NextGen project tend to work well when everything is fine. It's the exceptions that kill it. What's not easy is switching running projects back to classic projects to solve these issues as a workaround. In essence, to shift a team or company to NextGen is a bit like a "waterfall" change, since you can't undo that step and then get caught with things like this. 

              e4bb9a47d132 Mark Z (Inactive)
              gfranck Gabriele Franck
              Votes:
              446 Vote for this issue
              Watchers:
              228 Start watching this issue

                Created:
                Updated:
                Resolved: