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Sub-task
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Resolution: Fixed
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Customers are unable to reopen or delete completed sprints in next-gen projects
- is duplicated by
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JSWCLOUD-17037 Reopen sprints on next-gen boards.
- Closed
- mentioned in
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[JSWCLOUD-17208] Customers are unable to reopen or delete completed sprints in team-managed projects
Yes please. The UX is incredibly confusing in that I closed a sprint, and all my "Done" status tickets were still moved to the next sprint!!! There needs to be a way to undo/correct that
Can anyone tell me all the new changes in the Jira that happened for the past 2 weeks?
When i close a sprint any open status/ Sub tasks/ in-completed/ defined alerts are not throwing up any errors.
Today , i thought all the user stories were accepted but a task was pending in the user story and subsequently it did not throw an alert and it was moved to the next sprint which reduced the team's velocity.
Definitely looking forward for this classic capability to be enable in nex-gen.
8092a6ba4de3 it should be available in the few weeks! Thanks for your patience.
Eoin, this there any timeline associated with this feature, it was first identified over 1 year ago.
I've updated the title and description to reflect the remaining work here - let me know if any of you were waiting on anything else as part of this suggestion.
We're going to pick this up and do it as an interim enhancement. In the future, we hope to improve sprint management more broadly but we understand that there is an important short term need here that needs to be solved. Apologies for the delay.
Thanks
Eoin
Product Manager
How can i manage my sprint (mistake closed) if i can't reopen it ? Are you used Jira in Atlassian company ????????
Does anyone know how the voting up/down works and when/how the vote count promotes the issue to a work item or priority?
This is a 2 year old issue/request with 354 upvotes. Does this have a chance for implementation?
Haha, of course, I forgot that was one of the reasons I got annoyed
Hi @savvas, yes there is but unfortunately it's skewed due to an old sprint that was closed by mistake
This is presenting a problem for us also as we can't truly track velocity due to an admin error on closing a sprint
please add this functionality to next-gen boards, its so sad one can't to this currently!
Its been raised from 2years still not worked. I need to reopen my sprint in next JIRA. Please help
NooOOOOoooo!!
COME BACK EOIN!
For the record, it has been 100 weeks since this issue was raised. Still no fix
+1
As a customer I want to be able to delete closed sprints so that my reports are accurate.
Pretty huge oversight. And it's been open since 19/Oct/2018 COME ON @Atlassian
+1 Why can't this basic feature be implemented - renaming a past Sprint?
Is the Jira database schema THAT bad? How do you rename a past Sprint?
JHC you can rename a .doxc file by clicking on the filename.
I stopped using Jira almost a year ago because it was clear that Atlassian's development team was a useless disaster, but I remain subscribed to this issue for the entertainment value of the occasional email of yet another person complaining that this important feature has been missing for literally years.
+1 I closed the sprint while a couple of task were yet to be reviewed for a team. I now have no way of reopening the sprint and those tasks have moved to the next sprint. I lost all metrics. Why is this feature still not implemented?
+1
I closed the sprint by mistake and now am forced to recreate another sprint and loose metrics.
Or Maybe explain what the thinking was in NOT including basic functionality of previous generation Projects, aka is this designed intentionally to not be included OR have you just not gotten around to it?
+1. Brutally unforgiving to not have an undo button, and have this ticket open for two years
Totally essentially feature. Once a sprint is closed it's impossible to add new issues that were delivered during the sprint but were mistakenly not added!!
With "Complete Sprint" easy for novices to click, this is needed to undo a 'blunder'. Please up-vote.
I love the next gen projects EXCEPT for this. I completed my sprint prematurely, and it has caused so many horrible repercussions!!
@joe.amato - I concur! I've been so frustrated with the lack of feedback from Atlassian on this issue (and a couple others) that I used the "Help us improve JIRA" feedback form in hopes of getting some eyes on this open issue. I'm beginning to think there is a black hole of issues somewhere that no one internally is seeing!
Encourage everyone on this thread to do the same and include the URL to this ticket. Hopefully, someone will hear the screams!
Does @ivanteong (issue owner) still work for Atlassian? Trying to figure out why there are no official responses on what is clearly a critical issue for many paying customers.
This was raised in Oct 2018. That's a long time to wait for what is an essential feature!
I could not believe that you guys don't have this basic feature 2 years have passed already.
Hey guys where is the update? Come on guys, it is ridiculous. Our company pays so much money on Jira and you don't have this basic feature. It is a shame!
Is there any update on this? This has been requested since 2018 and is a simple feature that should be available by now.
This is insane. How can such a basic function be missing? I hope you guys have a good reason for it.
It has been the "next" generation for years now. They should just rename "Next-gen" to "Lite".
@Paul Carver's comment above hit it on the head. Human error is uncorrectable in the tool. In particular, marking issues as 'Done' past the sprint closure date means that sprint is broken and there is no way to fix it.
Ivan, I do think it goes beyond reporting and requires changes to the record. For example, making the 'Sprint' field in the issue changeable via dropdown to select a past/closed sprint would alleviate part of the problem.
In the meantime, I'm converting all of my projects back to classic. Too many issues with nextgen, including this dealbreaker issue.
Guys, this ticket has been open since 2018. What is the status? This is really annoying for anyone using nextgen boards.
Hi Anderson,
As far as I know there is no easy way to do this. You'll have to export all your tickets to excel, setup a new classic project and import the tickets you exported. This can be a bit fiddly and time consuming but is possible. Retaining attachments and comments have proven an issue at times in the past when doing this so just check the imported items properly BEFORE you delete the old project Good luck
Hi Guys,
There is any way to move my board from the next-gen to the old one?
Thanks.
Hi Ivan,
Our first use case is that a sprint was created and completed with one naming convention and a better one was arrived at after the fact. We now have no way to update the old names to the new convention which makes reporting difficult.
This won't be our last use case - it's just one of many many probable human errors we're likely to encounter moving forward. We need a way to correct simple human mistakes so they don't end up detracting from the value of your tools.
For me it doesn't matter anymore because we quit using Jira. This broken functionality wasn't the only reason, but it was one of the reasons.
Comments on this item keeps piling in. Atlassian, could you please provide an indication of when we can expect some action on this issue / feature request?
I'm regretting my choice of choosing a NextGen project. Our team really needs the ability to re-open a sprint. It's silly not to have it.
NextGen project tend to work well when everything is fine. It's the exceptions that kill it. What's not easy is switching running projects back to classic projects to solve these issues as a workaround. In essence, to shift a team or company to NextGen is a bit like a "waterfall" change, since you can't undo that step and then get caught with things like this.
Agreed with other commenters. This is pretty basic functionality and it being open for over a year with no momentum is kind of crazy. Another reason not to switch to NextGen projects. Still surprised that Atlassian doesn't understand why more users aren't switching over and still using Classic projects. It's issues like this.
This product is broken, plain and simple. Being able to reopen a sprint that was closed by mistake is basic functionality. This is a critical bug, not a new feature request, and it should be addressed within days/weeks, not months.
We also need the ability to edit previous sprints in general, such as renaming them when there has been a change in naming convention.
It is astounding that next-gen Jira projects are so limited in functionality 15 months after being released.
Hi Ivan, in addition to what others have said about wrongly closed sprints, we want to reopen one sprint in order to delete it. It was entered in our project by mistake.
Ivan,
Maybe our team is bad at "agile", but we routinely have people forget to mark stories as done. When the sprint is marked as completed, these stories get moved to the next sprint and there is no way to go back and show that they were completed in the previous sprint. We also have a possibly unrelated issue that Jira shows stories as being in multiple sprints. There is no way to go back and remove them from the sprints where they weren't actually worked on.
Next Gen Jira seems to be designed with an explicit assumption that people don't make mistakes, so it's clearly not designed for human beings. I'm not sure what species it is designed for.
Hi Ivan. The same thing happen to us. A Sprint was closed by mistake by a colleague and there was no way to re-open it. I agree that re-opening sprint should be available only to admins or should require specific privileges as suggested in the previous comment.
Hi Ivan, one simple use-case for reopening a sprint is when someone accidentally/mistakenly completes the current sprint half way through it, which has happened already on my team. Last time I checked, there was no way in next-gen to restrict access to the "Complete sprint" button, which is available to all.
Either make the access restrictions to certain functionality more granular or add the ability to reopen sprints... or add functionality to adjust/exclude certain sprints from various reports, such as the Velocity Report.
Hi everyone!
For those who has been asking for the Sprint report so you can view past sprints, we have introduced a new report we call the Sprint Burndown Chart in next-gen projects, which takes the best elements from the Sprint report and Burndown chart in Classic while introducing new features!
Regarding the reopening and deleting of older sprints, we will be reviewing that alongside other features in the next-gen roadmap: https://www.atlassian.com/software/jira/whats-new/next-gen
- If anyone is keen to explain their use-cases around reopening sprints, it will help us understand if the sprint report is the right place for such a functionality, as a sprint's lifecycle may extend beyond reports.
Regards,
Ivan Teong
Product Manager, Jira Software
+1
The sooner this is delivered the better.
It is practically impossible to get accurate burn-down and velocity defined unless we are able to fix completion of stories and tasks retrospectively in sprints that are already closed.
Please Atlassian...
Hi, is this still not fixed for Next-Gen? Is there no way to rename or reopen completed sprint? Really no way right now?
My teams mutinied on using next gen so I did the bulk move back to classic last night. I did the move carefully but please know if you do it there are several places where you'll need to make fixes to the data after migration is complete.
Has this ticket seriously been open for OVER 1 year and not addressed? I have several other concerns so what's the point persevering with Jira if it'll never be fixed?
without this feature it's like carving a message in stone vs. using MS Word. You have to be able to undo mistakes that affect the entire team.
Any updates from the Atlassian team on this one? Really hoping it can be resolved in the near future 🤞
Question - Any update from Dev Team on the Status of this request? Thanks in advance!
This is a CRITICAL deficiency whether it is by design or not. It is important to be able to see the work that was completed in prior sprints, to clone stories, to reference any notes on how things were done to fix a particular issue, to see who worked a story, to reference any attached documentation, ...just to name a few. For this tool to be viable there functionality MUST be added to do these things EASILY after a sprint has been closed.
Ruchi is right, this really feels like a BUG. You're literally counting on Users not making any kind of mistake and if they do... well, the sprint is doomed.
It's incredibly confusing how the sprints work. Even if your tickets are in a "DONE" status, they will still be moved to the next sprint UNLESS the tickets are in the farthest swimlane to the right. So, if your ticket is in a "DONE" status, but it's not in the farthest swimline on the right on the board, the tickets will be moved to the next sprint automatically.