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  1. Jira Cloud
  2. JSWCLOUD-17392 Team-managed software projects
  3. JSWCLOUD-17208

Customers are unable to reopen or delete completed sprints in team-managed projects

      Customers are unable to reopen or delete completed sprints in next-gen projects

            [JSWCLOUD-17208] Customers are unable to reopen or delete completed sprints in team-managed projects

            +1

            Hyejin Park added a comment - +1

            +1

            Chris Boyd added a comment - +1

            +1

            Totally essentially feature. Once a sprint is closed it's impossible to add new issues that were delivered during the sprint but were mistakenly not added!!

            Mulenga Agley added a comment - Totally essentially feature. Once a sprint is closed it's impossible to add new issues that were delivered during the sprint but were mistakenly not added!!

            With "Complete Sprint" easy for novices to click, this is needed to undo a 'blunder'. Please up-vote. 

            Matt Tricomi added a comment - With "Complete Sprint" easy for novices to click, this is needed to undo a 'blunder'. Please up-vote. 

            I love the next gen projects EXCEPT for this. I completed my sprint prematurely, and it has caused so many horrible repercussions!!

            Rob Retchless added a comment - I love the next gen projects EXCEPT for this. I completed my sprint prematurely, and it has caused so many horrible repercussions!!

            Mike Eaton added a comment -

            @joe.amato - I concur!  I've been so frustrated with the lack of feedback from Atlassian on this issue (and a couple others) that I used the "Help us improve JIRA" feedback form in hopes of getting some eyes on this open issue.  I'm beginning to think there is a black hole of issues somewhere that no one internally is seeing!  

            Encourage everyone on this thread to do the same and include the URL to this ticket.  Hopefully, someone will hear the screams!

            Mike Eaton added a comment - @joe.amato - I concur!  I've been so frustrated with the lack of feedback from Atlassian on this issue (and a couple others) that I used the " Help us improve JIRA " feedback form in hopes of getting some eyes on this open issue.  I'm beginning to think there is a black hole of issues somewhere that no one internally is seeing!   Encourage everyone on this thread to do the same and include the URL to this ticket.  Hopefully, someone will hear the screams!

            Joe Amato added a comment -

            Does @ivanteong (issue owner) still work for Atlassian?  Trying to figure out why there are no official responses on what is clearly a critical issue for many paying customers.

            Joe Amato added a comment - Does @ivanteong (issue owner) still work for Atlassian?  Trying to figure out why there are no official responses on what is clearly a critical issue for many paying customers.

            This was raised in Oct 2018. That's a long time to wait for what is an essential feature!

            Cheryl Hoong added a comment - This was raised in Oct 2018. That's a long time to wait for what is an essential feature!

            José Espinosa added a comment - - edited

            We need this feature

            José Espinosa added a comment - - edited We need this feature

            +1

            Andrew Boeger added a comment - +1

            Yung added a comment -

            I could not believe that you guys don't have this basic feature  2 years have passed already.

            Yung added a comment - I could not believe that you guys don't have this basic feature   2 years have passed already.

            Hey guys where is the update? Come on guys, it is ridiculous. Our company pays so much money on Jira and you don't have this basic feature. It is a shame! 

            Nail Valiyev added a comment - Hey guys where is the update? Come on guys, it is ridiculous. Our company pays so much money on Jira and you don't have this basic feature. It is a shame! 

            Hi Any update on this issue?

            Jasneet Dua added a comment - Hi Any update on this issue?

            Is there any update on this? This has been requested since 2018 and is a simple feature that should be available by now.

            Nathanael Zamir added a comment - Is there any update on this? This has been requested since 2018 and is a simple feature that should be available by now.

            Renato added a comment -

            Are we enabling this feature which would benefit us in a long way ..... 

            Renato added a comment - Are we enabling this feature which would benefit us in a long way ..... 

            John Yuan added a comment -

            This is insane. How can such a basic function be missing? I hope you guys have a good reason for it.

            John Yuan added a comment - This is insane. How can such a basic function be missing? I hope you guys have a good reason for it.

            andrés added a comment -

            It has been the "next" generation for years now. They should just rename "Next-gen" to "Lite".

            andrés added a comment - It has been the "next" generation for years now. They should just rename "Next-gen" to "Lite".

            Joe Amato added a comment -

            @Paul Carver's comment above hit it on the head.  Human error is uncorrectable in the tool.  In particular, marking issues as 'Done' past the sprint closure date means that sprint is broken and there is no way to fix it.

            Ivan, I do think it goes beyond reporting and requires changes to the record.  For example, making the 'Sprint' field in the issue changeable via dropdown to select a past/closed sprint would alleviate part of the problem.

            In the meantime, I'm converting all of my projects back to classic.  Too many issues with nextgen, including this dealbreaker issue.

            Joe Amato added a comment - @Paul Carver's comment above hit it on the head.  Human error is uncorrectable in the tool.  In particular, marking issues as 'Done' past the sprint closure date means that sprint is broken and there is no way to fix it. Ivan, I do think it goes beyond reporting and requires changes to the record.  For example, making the 'Sprint' field in the issue changeable via dropdown to select a past/closed sprint would alleviate part of the problem. In the meantime, I'm converting all of my projects back to classic.  Too many issues with nextgen, including this dealbreaker issue.

            kas.stohr added a comment -

            Guys, this ticket has been open since 2018. What is the status? This is really annoying for anyone using nextgen boards. 

            kas.stohr added a comment - Guys, this ticket has been open since 2018. What is the status? This is really annoying for anyone using nextgen boards. 

            Anderson added a comment - - edited

            HI @louis van Zly,

             

            Thanks for the reply.

            Anderson added a comment - - edited HI @louis van Zly,   Thanks for the reply.

            Hi Anderson,

            As far as I know there is no easy way to do this. You'll have to export all your tickets to excel, setup a new classic project and import the tickets you exported. This can be a bit fiddly and time consuming but is possible. Retaining attachments and comments have proven an issue at times in the past when doing this so just check the imported items properly BEFORE you delete the old project  Good luck

            Louis van Zyl added a comment - Hi Anderson, As far as I know there is no easy way to do this. You'll have to export all your tickets to excel, setup a new classic project and import the tickets you exported. This can be a bit fiddly and time consuming but is possible. Retaining attachments and comments have proven an issue at times in the past when doing this so just check the imported items properly BEFORE you delete the old project  Good luck

            Anderson added a comment -

            Hi Guys,

             

            There is any way to move my board from the next-gen to the old one? 

             

            Thanks.

            Anderson added a comment - Hi Guys,   There is any way to move my board from the next-gen to the old one?    Thanks.

            Hi Ivan,

            Our first use case is that a sprint was created and completed with one naming convention and a better one was arrived at after the fact. We now have no way to update the old names to the new convention which makes reporting difficult.

            This won't be our last use case - it's just one of many many probable human errors we're likely to encounter moving forward. We need a way to correct simple human mistakes so they don't end up detracting from the value of your tools.

            Dutch Buckholz added a comment - Hi Ivan, Our first use case is that a sprint was created and completed with one naming convention and a better one was arrived at after the fact. We now have no way to update the old names to the new convention which makes reporting difficult. This won't be our last use case - it's just one of many many probable human errors we're likely to encounter moving forward. We need a way to correct simple human mistakes so they don't end up detracting from the value of your tools.

            For me it doesn't matter anymore because we quit using Jira. This broken functionality wasn't the only reason, but it was one of the reasons.

            Paul Carver added a comment - For me it doesn't matter anymore because we quit using Jira. This broken functionality wasn't the only reason, but it was one of the reasons.

            Comments on this item keeps piling in. Atlassian, could you please provide an indication of when we can expect some action on this issue / feature request?

            Louis van Zyl added a comment - Comments on this item keeps piling in. Atlassian, could you please provide an indication of when we can expect some action on this issue / feature request?

            Ryan Scott added a comment -

            I'm regretting my choice of choosing a NextGen project.  Our team really needs the ability to re-open a sprint. It's silly not to have it.

            Ryan Scott added a comment - I'm regretting my choice of choosing a NextGen project.  Our team really needs the ability to re-open a sprint. It's silly not to have it.

            NextGen project tend to work well when everything is fine. It's the exceptions that kill it. What's not easy is switching running projects back to classic projects to solve these issues as a workaround. In essence, to shift a team or company to NextGen is a bit like a "waterfall" change, since you can't undo that step and then get caught with things like this. 

            Ethar Alali added a comment - NextGen project tend to work well when everything is fine. It's the exceptions that kill it. What's not easy is switching running projects back to classic projects to solve these issues as a workaround. In essence, to shift a team or company to NextGen is a bit like a "waterfall" change, since you can't undo that step and then get caught with things like this. 

            Joe Amato added a comment -

            Agreed with other commenters.  This is pretty basic functionality and it being open for over a year with no momentum is kind of crazy.  Another reason not to switch to NextGen projects.  Still surprised that Atlassian doesn't understand why more users aren't switching over and still using Classic projects.  It's issues like this.

            Joe Amato added a comment - Agreed with other commenters.  This is pretty basic functionality and it being open for over a year with no momentum is kind of crazy.  Another reason not to switch to NextGen projects.  Still surprised that Atlassian doesn't understand why more users aren't switching over and still using Classic projects.  It's issues like this.

            andrés added a comment - - edited

            This product is broken, plain and simple. Being able to reopen a sprint that was closed by mistake is basic functionality. This is a critical bug, not a new feature request, and it should be addressed within days/weeks, not months.

            We also need the ability to edit previous sprints in general, such as renaming them when there has been a change in naming convention.

            It is astounding that next-gen Jira projects are so limited in functionality 15 months after being released.

            andrés added a comment - - edited This product is broken, plain and simple. Being able to reopen a sprint that was closed by mistake is basic functionality. This is a critical bug, not a new feature request, and it should be addressed within days/weeks, not months. We also need the ability to edit previous sprints in general, such as renaming them when there has been a change in naming convention. It is astounding that next-gen Jira projects are so limited in functionality 15 months after being released.

            Hi Ivan, in addition to what others have said about wrongly closed sprints, we want to reopen one sprint in order to delete it. It was entered in our project by mistake.

            Bernadette Buck added a comment - Hi Ivan, in addition to what others have said about wrongly closed sprints, we want to reopen one sprint in order to delete it. It was entered in our project by mistake.

            Ivan,

            Maybe our team is bad at "agile", but we routinely have people forget to mark stories as done. When the sprint is marked as completed, these stories get moved to the next sprint and there is no way to go back and show that they were completed in the previous sprint. We also have a possibly unrelated issue that Jira shows stories as being in multiple sprints. There is no way to go back and remove them from the sprints where they weren't actually worked on.

            Next Gen Jira seems to be designed with an explicit assumption that people don't make mistakes, so it's clearly not designed for human beings. I'm not sure what species it is designed for.

             

            Paul Carver added a comment - Ivan, Maybe our team is bad at "agile", but we routinely have people forget to mark stories as done. When the sprint is marked as completed, these stories get moved to the next sprint and there is no way to go back and show that they were completed in the previous sprint. We also have a possibly unrelated issue that Jira shows stories as being in multiple sprints. There is no way to go back and remove them from the sprints where they weren't actually worked on. Next Gen Jira seems to be designed with an explicit assumption that people don't make mistakes, so it's clearly not designed for human beings. I'm not sure what species it is designed for.  

            crfb added a comment -

            Hi Ivan. The same thing happen to us. A Sprint was closed by mistake by a colleague and there was no way to re-open it. I agree that re-opening sprint should be available only to admins or should require specific privileges as suggested in the previous comment. 

            crfb added a comment - Hi Ivan. The same thing happen to us. A Sprint was closed by mistake by a colleague and there was no way to re-open it. I agree that re-opening sprint should be available only to admins or should require specific privileges as suggested in the previous comment. 

            Robert S added a comment -

            Hi Ivan, one simple use-case for reopening a sprint is when someone accidentally/mistakenly completes the current sprint half way through it, which has happened already on my team. Last time I checked, there was no way in next-gen to restrict access to the "Complete sprint" button, which is available to all.

            Either make the access restrictions to certain functionality more granular or add the ability to reopen sprints... or add functionality to adjust/exclude certain sprints from various reports, such as the Velocity Report.

            Robert S added a comment - Hi Ivan, one simple use-case for reopening a sprint is when someone accidentally/mistakenly completes the current sprint half way through it, which has happened already on my team. Last time I checked, there was no way in next-gen to restrict access to the "Complete sprint" button, which is available to all. Either make the access restrictions to certain functionality more granular or add the ability to reopen sprints... or add functionality to adjust/exclude certain sprints from various reports, such as the Velocity Report.

            Hi everyone!

            For those who has been asking for the Sprint report so you can view past sprints, we have introduced a new report we call the Sprint Burndown Chart in next-gen projects, which takes the best elements from the Sprint report and Burndown chart in Classic while introducing new features!

            https://community.atlassian.com/t5/Next-gen-articles/We-are-reinventing-the-Sprint-burndown-for-next-gen-projects/ba-p/1192403

             

            Regarding the reopening and deleting of older sprints, we will be reviewing that alongside other features in the next-gen roadmap: https://www.atlassian.com/software/jira/whats-new/next-gen

            • If anyone is keen to explain their use-cases around reopening sprints, it will help us understand if the sprint report is the right place for such a functionality, as a sprint's lifecycle may extend beyond reports.

             

            Regards,

            Ivan Teong

            Product Manager, Jira Software

            Ivan Teong (Inactive) added a comment - Hi everyone! For those who has been asking for the Sprint report so you can view past sprints, we have introduced a new report we call the Sprint Burndown Chart in next-gen projects , which takes the best elements from the Sprint report and Burndown chart in Classic while introducing new features! https://community.atlassian.com/t5/Next-gen-articles/We-are-reinventing-the-Sprint-burndown-for-next-gen-projects/ba-p/1192403   Regarding the reopening and deleting of older sprints, we will be reviewing that alongside other features in the next-gen roadmap:  https://www.atlassian.com/software/jira/whats-new/next-gen If anyone is keen to explain their use-cases around reopening sprints, it will help us understand if the sprint report is the right place for such a functionality, as a sprint's lifecycle may extend beyond reports.   Regards, Ivan Teong Product Manager, Jira Software

            +1

            +1 

            The sooner this is delivered the better.

            It is practically impossible to get accurate burn-down and velocity defined unless we are able to fix completion of stories and tasks retrospectively in sprints that are already closed.

            Please Atlassian... 

            Louis van Zyl added a comment - +1  The sooner this is delivered the better. It is practically impossible to get accurate burn-down and velocity defined unless we are able to fix completion of stories and tasks retrospectively in sprints that are already closed. Please Atlassian... 

            crfb added a comment -

            +1

            Any update on this??

            crfb added a comment - +1 Any update on this??

            +1

            Anton Kushnir added a comment - +1

            Hi, is this still not fixed for Next-Gen? Is there no way to rename or reopen completed sprint? Really no way right now?

            Miyoung Mary Kim added a comment - Hi, is this still not fixed for Next-Gen? Is there no way to rename or reopen completed sprint? Really no way right now?

            +1

            Kevin Johnson added a comment - +1

            Adam H added a comment -

            +1

            Adam H added a comment - +1

            Adam T. Kowal added a comment - - edited

            My teams mutinied on using next gen so I did the bulk move back to classic last night.  I did the move carefully but please know if you do it there are several places where you'll need to make fixes to the data after migration is complete.

            Adam T. Kowal added a comment - - edited My teams mutinied on using next gen so I did the bulk move back to classic last night.  I did the move carefully but please know if you do it there are several places where you'll need to make fixes to the data after migration is complete.

            MarcTree added a comment - - edited

            Has this ticket seriously been open for OVER 1 year and not addressed? I have several other concerns so what's the point persevering with Jira if it'll never be fixed?

            MarcTree added a comment - - edited Has this ticket seriously been open for OVER 1 year and not addressed? I have several other concerns so what's the point persevering with Jira if it'll never be fixed?

            Jason Key added a comment -

            +1

            Jason Key added a comment - +1

            without this feature it's like carving a message in stone vs. using MS Word.  You have to be able to undo mistakes that affect the entire team.

            Adam T. Kowal added a comment - without this feature it's like carving a message in stone vs. using MS Word.  You have to be able to undo mistakes that affect the entire team.

            +1

            +1

            Eric Deraspe added a comment - +1

            +1

            Bastian Ceppi added a comment - +1

            +1 Please

            Pruk Ambavamata added a comment - +1 Please

            +1 Please fix this ASAP

            Miura Katsuhiro added a comment - +1 Please fix this ASAP

            +1

            Any updates on this? This is a major issue.

            Peter Smolders added a comment - +1 Any updates on this? This is a major issue.

            kas.stohr added a comment -

            Any updates on this? This is a major issue.

            kas.stohr added a comment - Any updates on this? This is a major issue.

            Any updates from the Atlassian team on this one? Really hoping it can be resolved in the near future 🤞

            Alison Brand added a comment - Any updates from the Atlassian team on this one? Really hoping it can be resolved in the near future 🤞

            +1

            Andy Taylor added a comment - +1

            Mike Eaton added a comment -

            Question - Any update from Dev Team on the Status of this request?  Thanks in advance!

            Mike Eaton added a comment - Question - Any update from Dev Team on the Status of this request?  Thanks in advance!

            +1

             

            Yared Wolde-Mariam added a comment - +1  

            Hal Leiner added a comment -

            This is a CRITICAL deficiency whether it is by design or not. It is important to be able to see the work that was completed in prior sprints, to clone stories, to reference any notes on how things were done to fix a particular issue, to see who worked a story, to reference any attached documentation, ...just to name a few. For this tool to be viable there functionality MUST be added to do these things EASILY after a sprint has been closed.

            Hal Leiner added a comment - This is a CRITICAL deficiency whether it is by design or not. It is important to be able to see the work that was completed in prior sprints, to clone stories, to reference any notes on how things were done to fix a particular issue, to see who worked a story, to reference any attached documentation, ...just to name a few. For this tool to be viable there functionality MUST be added to do these things EASILY after a sprint has been closed.

            Ruchi is right, this really feels like a BUG. You're literally counting on Users not making any kind of mistake and if they do... well, the sprint is doomed. 

            Thales Menato added a comment - Ruchi is right, this really feels like a BUG. You're literally counting on Users not making any kind of mistake and if they do... well, the sprint is doomed. 

            +1 .. feels more like a BUG. To be able to Reopen sprints is a BASIC need. 

            Ruchi Tandon added a comment - +1 .. feels more like a BUG. To be able to Reopen sprints is a BASIC need. 

            Al added a comment -

            Shouldn't this ticket rather be an open Bug under the next-get Component (link to filtered search) then a Sub-task (of https://jira.atlassian.com/browse/JSWCLOUD-17392)?

            The list of sub-tasks on https://jira.atlassian.com/browse/JSWCLOUD-17392 make it hard to impossible to distinguish between bugs and feature requests.

            Al added a comment - Shouldn't this ticket rather be an open Bug under the next-get Component ( link to filtered search ) then a Sub-task (of https://jira.atlassian.com/browse/JSWCLOUD-17392)? The list of sub-tasks on https://jira.atlassian.com/browse/JSWCLOUD-17392 make it hard to impossible to distinguish between bugs and feature requests.

            What the hell is wrong with the next-gen project. Someone has mistakenly completed the sprint and there's no option to reopen the sprint. Please fix this asap. The whole sprint is messed up now.

            Dikshant Patodia added a comment - What the hell is wrong with the next-gen project. Someone has mistakenly completed the sprint and there's no option to reopen the sprint. Please fix this asap. The whole sprint is messed up now.

            Agreed with Mike. If we ever need to rollback to a previous sprint theres no easy to do this. 

            Farbod Jahan added a comment - Agreed with Mike. If we ever need to rollback to a previous sprint theres no easy to do this. 

            Mike Eaton added a comment -

            Without this feature, Next-Gen projects are a Dead End for us!  Anyone suggest a work-around to reopen a closed Sprint?

            Mike Eaton added a comment - Without this feature, Next-Gen projects are a Dead End for us!  Anyone suggest a work-around to reopen a closed Sprint?

            +1

            +1

            Igor Lanko added a comment - +1

            +1!

            Brendan Newman added a comment - +1!

            +1

            In my case, someone accidentally closed a sprint and the workaround was laborious and clunky. Having the ability to re-open the sprint would be a lot more efficient.

            Best

            Rodrigo 

            Rodrigo Silveira added a comment - +1 In my case, someone accidentally closed a sprint and the workaround was laborious and clunky. Having the ability to re-open the sprint would be a lot more efficient. Best Rodrigo 

            Love Next-Gen. Make this happen please!

            Rob McKinney added a comment - Love Next-Gen. Make this happen please!

            +1

            Himanshu Arora added a comment - +1

            winner added a comment -

            +1

            winner added a comment - +1

            Alex Lutz added a comment - - edited

            +1 Yeah, the next-gen boards are great but this would be freaking awesome! Huge value add for many! This is gonna change everything!

            Alex Lutz added a comment - - edited +1 Yeah, the next-gen boards are great but this would be freaking awesome! Huge value add for many! This is gonna change everything!

            +1

            Marin Snarr added a comment - +1

            +1

            James Wilson added a comment - +1

            +1

            Alison Brand added a comment - +1

            +1

            Daniel Curvelo added a comment - +1

            Gary Hanks added a comment -

            +1

            Gary Hanks added a comment - +1

            Slim added a comment -

            +1

            Slim added a comment - +1

            Julián Perelli added a comment - - edited

            +1 please, we will be forced to switch to another service

            Julián Perelli added a comment - - edited +1 please, we will be forced to switch to another service

            +1 much needed

            Alex Ochoaizpuro added a comment - +1 much needed

            Bob Jewell added a comment -

            +1, the ability to see previous sprints

            Bob Jewell added a comment - +1, the ability to see previous sprints

            tdiallo added a comment -

            +1. definitly needed

            tdiallo added a comment - +1. definitly needed

            Much needed! Very easy to mistakenly close a sprint and need to update for velocity tracking reasons. 

            Ken St Clair added a comment - Much needed! Very easy to mistakenly close a sprint and need to update for velocity tracking reasons. 

            Cannot agree more. Please (re-)add the feature.

            Amaury Moulron added a comment - Cannot agree more. Please (re-)add the feature.

            +1, we really need this ability

            Ashley Baldwin added a comment - +1, we really need this ability

            Really silly that it is not even possible to see old sprints. In a lot of cases we need to see at a glance what was done in the last sprint.

            It's not very feasible to find the tickets via search.

            This is painful for us!

            Max Pfeiffer added a comment - Really silly that it is not even possible to see old sprints. In a lot of cases we need to see at a glance what was done in the last sprint. It's not very feasible to find the tickets via search. This is painful for us!

            I agree, this bug is a dealkiller for us, we need to use something else

            Chris Steinbrunn added a comment - I agree, this bug is a dealkiller for us, we need to use something else

            What the F*** ... complete the srpint means the same as delete all stories and tasks? No reports, no possibility to review the completet tasks with your team? are you serious? Now how can i expleind to my mates what stuff were closed and done?

            projectpanda added a comment - What the F*** ... complete the srpint means the same as delete all stories and tasks? No reports, no possibility to review the completet tasks with your team? are you serious? Now how can i expleind to my mates what stuff were closed and done?

            Hal Leiner added a comment -

            Need to see former sprints for a multitude of reasons. Clone stories, see comments, maybe notes were captured on how we addressed a certain problem, etc, etc. What is the purpose of hiding. We will have to use another tool unless/until this is fixed.

            Hal Leiner added a comment - Need to see former sprints for a multitude of reasons. Clone stories, see comments, maybe notes were captured on how we addressed a certain problem, etc, etc. What is the purpose of hiding. We will have to use another tool unless/until this is fixed.

            Tim Kerby added a comment -

            Same here - closed a sprint with a mistake and it's ruined my burnup and velocity reports. This needs fixed asap

            Tim Kerby added a comment - Same here - closed a sprint with a mistake and it's ruined my burnup and velocity reports. This needs fixed asap

            Ian Powney added a comment - - edited

            OK, hands up, we made a mistake with 1 of our stories and closed off in error. Really important that we can reopen to correct the story points so that our historical velocity looks correct.

            Ian Powney added a comment - - edited OK, hands up, we made a mistake with 1 of our stories and closed off in error. Really important that we can reopen to correct the story points so that our historical velocity looks correct.

              e4bb9a47d132 Mark Z (Inactive)
              gfranck Gabriele Franck
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              228 Start watching this issue

                Created:
                Updated:
                Resolved: