Summary

Repository sync gets stuck on 'Sleeping' status due to Github API rate limit

Environment

Jira Cloud and Github

Steps to Reproduce

1. Integrate Jira with a Github account that has a big repository (e.g. 20k commits)
2. Try syncing this repository

Expected Results

Sync will be paused due to the 5000 request per hour limit on Github side. Once 1 hour is passed the sync should continue.

Actual Results

The sync fails due to the limit and so customer needs to contact support.

We set the sync status to 'Failed' and start it again.

Notes

Workaround

• Set the sync to failed (performed by Atlassian Support)
• Start a sync for a single repository