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Bug
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Resolution: Timed out
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Low
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7
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Severity 3 - Minor
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Summary
Jira Labs new Issue detail view popup feature does not honor the field layout defined for that board
Environment
Jira Software Cloud instances, where the user profile has enabled the Jira Labs feature: Issue Detail view. This causes the issue details to appear as a popup window instead of on the right side of the window.
Steps to Reproduce
- Create a sample Scrum board in Jira Cloud
- Add a custom field to this board: Board -> Configure Board -> Issue detail view, add custom field
Expected Results
This new custom field should appear on the issue details view
Actual Results
The field does not appear on this new view.
Notes
Disabling the Jira Labs feature will allow that field to appear correctly. It appears that this new labs feature does not take into consideration all the fields that are set to be displayed here.
Workaround
Disable the Labs feature. This can be done either by going to your user profile, clicking on your avatar in the top right of the screen and selecting Profile, then flipping the switch for this Jira labs feature OR you can click the leave feedback button that appears on this issue details view to both leave a comment about this feature and disable this feature that way.
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[JSWCLOUD-16401] Jira Labs new Issue detail view popup feature does not honor the field layout defined for that board
Rein Anders Apeland
added a comment - NextGen projects are perfect for our use case (small team with many interdependent projects). Roadmap functions is a great view to use towards management as well. But we really need the custom fields to categorize towards customers, suppliers, PCBs, code components, etc
Rein Anders Apeland
added a comment - NextGen projects are perfect for our use case (small team with many interdependent projects). Roadmap functions is a great view to use towards management as well. But we really need the custom fields to categorize towards customers, suppliers, PCBs, code components, etc 
Kamal Laungani
added a comment - This is a big issue. For us, a custom field has all bug description and it only shows on the right side instead of the center of the view.
Kamal Laungani
added a comment - This is a big issue. For us, a custom field has all bug description and it only shows on the right side instead of the center of the view. 
Deleted Account (Inactive)
added a comment - This really disrupts our workflow (like several other things in the new UI). When can we expect this bug to be resolved?
Deleted Account (Inactive)
added a comment - This really disrupts our workflow (like several other things in the new UI). When can we expect this bug to be resolved?
Hi all,
Thank you for raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved.
To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.