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  1. Jira Software Cloud
  2. JSWCLOUD-14867

"View in Excel" feature on "Backlog" of Agile boards leads to a 404 error page

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    Description

      Summary

      When right-clicking an issue on the Backlog view (context menu) of an Agile Board and selecting "View in Excel", it leads to a "404" page error.

      Steps to Reproduce

      1. Go to an existing Scrum board, or create a new one and link to a filter with ongoing issues;
      2. Navigate to the "Backlog" view;
      3. Right click on an issue and choose "View in Excel";

      Expected Results

      Given the recent removal of the feature that allowed exporting issues to Excel (see JRA-61891), the context menu should instead present an option to export as CSV.

      Actual Results

      End up in a 404 page error.

      Workarounds

      Option #1 - View in Issue Navigator
      1. Choose "View in Issue Navigator";
      2. Use the exporting features available there, such as CSV;
      Option #2 - Re-enable Excel export
      1. Open the jira-config.properties file inside JIRA's Home Directory (or create it, if it doesn't exist);
      2. Add the below property to the file;
        jira.export.excel.enabled = true
        
      3. Save the file;
      4. Restart JIRA;

      Attachments

        1. 404-page-error.png
          45 kB
          Mahmoud Alaaeldin
        2. view-in-excel.png
          59 kB
          Mahmoud Alaaeldin

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              Unassigned Unassigned
              malaaeldin Mahmoud Alaaeldin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: