Script error when attempt to load reports on Agile Scrum boards

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • Component/s: None
    • None

      Summary

      When attempting to view a Scrum board chart, i.e., Burndown chart, a script error is generated and a popup is displayed.

      This is happening in IE11 and FireFox
      This does not appear to be happening in Chrome

      Environment

      Cloud

      Steps to Reproduce

      1. Open an Agile board using one of the above listed browsers
      2. Click on Reports
      3. Choose Burndown

      Expected Results

      The burndown chart should be displayed

      Actual Results

      The below error is displayed in a modal window

      **...An error occurred**


Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.


**Details**
1.◦Exception: Script error
◦Resource: https://d1ixbz5qgnvms3.cloudfront.net/sublimemedia.atlassian.net/s/6a7ca66c8bee0cf14dbf88069390ba70-CDN/en_US-7qmtxd-ren-on/70107/b6b48b2829824b869586ac216d119363/d16c235b90e87eaf00a096a64de7a53d/_/download/contextbatch/js/jira.project.sidebar,-_super,-greenhopper-rapid-non-gadget,-gh-rapid/batch.js?agile_global_admin_condition=true&hc-enabled=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true
◦Line: 0
◦Column: 0

2.◦Exception: Script error
◦Resource: https://d1ixbz5qgnvms3.cloudfront.net/sublimemedia.atlassian.net/s/4b7428fadbf6184afcb88e40008c275f-CDN/en_US-7qmtxd-ren-on/70107/b6b48b2829824b869586ac216d119363/eac70973585e66a695b783e49957cce5/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US
◦Line: 0
◦Column: 0

3.◦Exception: Unable to get property 'init' of undefined or null reference
◦Resource: https://sublimemedia.atlassian.net/secure/RapidBoard.jspa?rapidView=11&useStoredSettings=true
◦Line: 187
◦Column: 13

4.◦Exception: Script error
◦Resource: https://d1ixbz5qgnvms3.cloudfront.net/sublimemedia.atlassian.net/s/6a7ca66c8bee0cf14dbf88069390ba70-CDN/en_US-7qmtxd-ren-on/70107/b6b48b2829824b869586ac216d119363/d16c235b90e87eaf00a096a64de7a53d/_/download/contextbatch/js/jira.project.sidebar,-_super,-greenhopper-rapid-non-gadget,-gh-rapid/batch.js?agile_global_admin_condition=true&hc-enabled=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true
◦Line: 0
◦Column: 0

5.◦Exception: Script error
◦Resource: https://d1ixbz5qgnvms3.cloudfront.net/sublimemedia.atlassian.net/s/6a7ca66c8bee0cf14dbf88069390ba70-CDN/en_US-7qmtxd-ren-on/70107/b6b48b2829824b869586ac216d119363/d16c235b90e87eaf00a096a64de7a53d/_/download/contextbatch/js/atl.general,-_super,-greenhopper-rapid-non-gadget,-gh-rapid,-jira.project.sidebar/batch.js?agile_global_admin_condition=true&hc-enabled=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true
◦Line: 0
◦Column: 0


**Environment**

Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; rv:11.0) like Gecko

      Workaround

      Currently it appears using Chrome resolves this error

        1. script-error.png
          149 kB
          mlavender

            Assignee:
            Unassigned
            Reporter:
            mlavender (Inactive)
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            0 Vote for this issue
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            3 Start watching this issue

              Created:
              Updated:
              Resolved: