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  1. Jira Cloud
  2. JSWCLOUD-11488

Receiving Internal Server Error on Scrum Board

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
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      Trying to access one or multiple boards, getting "Internal Server Error"
      Also when trying to Create a Scrum board

      Seeing the following in logs:

      @400000005464fb68159da73c 2014-11-13 11:41:34,357 TP-Processor34 ERROR sysadmin 701x25108x1 c0gw2w 201.22.212.136,131.103.27.131 /rest/greenhopper/1.0/rapidviewconfig/editmodel.json [web.rapid.view.RapidViewEditResource] Unable to complete GreenHopper REST method 
      @400000005464fb68159db2f4 java.lang.NullPointerException
      @400000005464fb68159db2f4       at com.atlassian.greenhopper.web.rapid.view.ColumnEditRequest$StatusDetails.from(ColumnEditRequest.java:148)
      @400000005464fb68159db6dc       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.asStatusEntry(ColumnEditHelper.java:331)
      @400000005464fb68159dd234       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnStatusesModel(ColumnEditHelper.java:314)
      @400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.ColumnEditHelper.buildColumnEditModel(ColumnEditHelper.java:186)
      @400000005464fb68159dd61c       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditHelper.getEditModel(RapidViewEditHelper.java:146)
      @400000005464fb68159dddec       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:219)
      @400000005464fb68159de1d4       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource$8.call(RapidViewEditResource.java:212)
      @400000005464fb68159df944       at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
      @400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
      @400000005464fb68159dfd2c       at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
      @400000005464fb68159e0114       at com.atlassian.greenhopper.web.rapid.view.RapidViewEditResource.getEditModel(RapidViewEditResource.java:211)
      @400000005464fb68159e04fc       at sun.reflect.GeneratedMethodAccessor1201.invoke(Unknown Source)
      @400000005464fb68159e08e4       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      @400000005464fb68159e0ccc       at java.lang.reflect.Method.invoke(Method.java:597)
      

      At this point there is no workaround and we are still investigating. Clearing cache has not worked and is not related to unknown status in workflow.

              Unassigned Unassigned
              dnicholson David Nicholson (Inactive)
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                Created:
                Updated:
                Resolved: