Details
-
Bug
-
Resolution: Duplicate
-
Medium
-
None
Description
Users get the Script error message when trying to access JIRA Agile Board using IE version 11. Some users will get Avatar ID error when accessing it using Firefox, Chrome and Safari
Steps to reproduce:
1 Try to access JIRA Agile Board using IE version 11, some users will get Script Error message.
2. Notice the error appears
Version
6.6.11-D20141024T064516
Sample Errors:
An error occurred Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details 1.◦Exception: Attribute 'avatarId' does not exist ◦Resource: https://<instance-name>/s/fde4729079c84dcd1a682e003e388f91-CDN/en_US-xr35dg/64005/36/d20473d5b101a3367db78486a16f8219/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?jag_disabled_marketing=true&locale=en-US ◦Line: 7683 Environment Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; ASU2JS; rv:11.0) like Gecko
An error occurred Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. Details 1.◦Exception: Script error ◦Resource: https://d2p4ir3ro0j0cb.cloudfront.net/<instance_name>/s/a55dc1a84bb64204909278bc4f32a0ee-CDN/en_UK8r2ia8/64005/36/8cc8bd72edd525324b5a64951b92dbfd/_/download/contextbatch/js/gh-rapid,-greenhopper-rapid-non-gadget,-atl.general/batch.js?jag_disabled_marketing=true&locale=en-UK&analyticsEnabled=true ◦Line: 0 Environment Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; ASU2JS; rv:11.0) like Gecko
Possible Workaround:
- Avatar ID error message: Use a different browser (ie Firefox or Chome) and set a new avatar for the User Profile. This will allow IE11 users to access the Board normally again. This workaround only works for some instances.
- Script Error:
-
- Disable the "jira-inline-issue-create-plugin" plugin:
- As a JIRA administrator, visit the add-on manager (Administration area >> Add-ons tab >> Manage add-ons).
- Search for "jira-inline-issue-create-plugin".
- Expand the plugin section.
- Click "Disable".
- Side-effect: This will disable the 'Create Issue' widget under each sprint section in Plan Mode. Users can still create issues using other means.
- Note that this add-on will be automatically enabled again by Atlassian when the fix is ready. If you have any trouble with the workaround please contact Support.
Attachments
Issue Links
- causes
-
-
- Closed
-
- is caused by
-
-
- Closed
-
- is duplicated by
-
-
- Closed
-