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  1. Jira Software Data Center
  2. JSWSERVER-15070

Boards are disconnected from the projects

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      UPDATE:

      We have developed a fix for this incident, and we are working on rolling it out to all affected customers right now. The fix will be available within 24 hours, but in most situations much sooner.

      Summary

      There are several symptoms at play:

      1. Boards are not connected to projects, leading to a missing 'backlog' button and making the board very difficult or sometimes impossible to find.
      2. Start/Stop sprint functionality is not available.
      3. Agile Reports are not available

      Steps to replicate

      1. Click on Project from the top navigation bar
      2. Click on any project
      3. Backlog and Active Sprint buttons are missing from the project sidebar

      Expected behavior

      The Backlog and Active Sprint buttons should display on the project sidebar

      Current behavior

      The Backlog and Active Sprint buttons are not showing on the project sidebar

      Workarounds

      There is no workaround.

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          Form Name

            [JSWSERVER-15070] Boards are disconnected from the projects

            Dolby Enterprise Apps added a comment -

            We have just upgraded to Jira 7.13.3 from 7.6.7...some Jira projects are missing the Backlog and Active Sprint links from the left nav panel.

            Dolby Enterprise Apps added a comment - We have just upgraded to Jira 7.13.3 from 7.6.7...some Jira projects are missing the Backlog and Active Sprint links from the left nav panel.

            Vijay Choudhary added a comment -

            I have same problem on one of the projects. How do I get this fix?

            Vijay Choudhary added a comment - I have same problem on one of the projects. How do I get this fix?

            Kris Jepson added a comment -

            Hi How do i get this fix?

            Kris Jepson added a comment - Hi How do i get this fix?
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2852621 ] New: JAC Bug Workflow v3 [ 2934957 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2546136 ] New: JAC Bug Workflow v2 [ 2852621 ]

            Andreas Dünkel added a comment -

            I can't view links of HOT or the both attached pages... Although I'm logged in - just seeing "Authenticate".

            We are facing exactly this issue (no Boards / Sprints) and running version 7.1.10.

            How can I get the hotfix to get it work again? Thanks!

            Andreas Dünkel added a comment - I can't view links of HOT or the both attached pages... Although I'm logged in - just seeing "Authenticate". We are facing exactly this issue (no Boards / Sprints) and running version 7.1.10. How can I get the hotfix to get it work again? Thanks!
            J Sheehy (Inactive) made changes -
            Assignee Original: J Sheehy [ jsheehy ]

            Deleted Account (Inactive) added a comment -

            I've contacted Atlassian Support, they directed me to https://jira.atlassian.com/browse/JRACLOUD-68999 The problems seem to be the same, but maybe this one is specific for server editions? I'll just upvote both issues for now. I suggest everyone else with the problem to do the same.

            My problem btw is the Backlog and Active sprint options in the left menu not showing and the projects not having any boards associated even though they are.

            Deleted Account (Inactive) added a comment - I've contacted Atlassian Support, they directed me to  https://jira.atlassian.com/browse/JRACLOUD-68999  The problems seem to be the same, but maybe this one is specific for server editions? I'll just upvote both issues for now. I suggest everyone else with the problem to do the same. My problem btw is the Backlog and Active sprint options in the left menu not showing and the projects not having any boards associated even though they are.

            Alexander Lezvinskyi added a comment -

            Same issue 

            Alexander Lezvinskyi added a comment - Same issue 

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
              Affected customers:
              70 This affects my team
              Watchers:
              91 Start watching this issue

                Created:
                Updated:
                Resolved: