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  1. Jira Software Data Center
  2. JSWSERVER-12416

Agile cards not rendering HTML custom fields

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    • 6.07
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      Atlassian Status as at 2 December 2015

      This has now been fixed in JIRA Software Cloud and JIRA Software 7.0.4 Server.

      Show
      Atlassian Status as at 2 December 2015 This has now been fixed in JIRA Software Cloud and JIRA Software 7.0.4 Server.

      Summary

      Strikethrough the resolved sub-taks when shown on card in the Backlog view of JIRA Agile is no longer working.

      Agiles board was working as expected on JIRA Agile v6.7.7-D20150701T035938.
      The issue is occuring on JIRA Agile v6.7.10-D20150729T044856 and JIRA Agile v6.7.11-D20150803T143051.

      Environment

      -

      Steps to Reproduce

      1. Add sub-tasks on Card Layout
      2. Close a Sub-task of a parent available on backlog
      3. Sub-task won't be strikethrough

      Expected Results

      Resolved sub-tasks are strikethrough on Backlog view

      Actual Results

      Resolved sub-tasks aren't strikethrough on Backlog view

      Notes

      -

      Workaround

      -

      Original Description

      In Version 6.7.11 you fix the bug GHS-12072.

But this is a problem, because now our (and other) custom fields only display HTML text value. Not the HTML. You strip the HTML tags.

In the attachment you see the expected display and the current display.

Please help us.
Thank you!

        1. agile.png
          agile.png
          59 kB
        2. Current display.png
          Current display.png
          18 kB
        3. expected display.png
          expected display.png
          16 kB
        4. image-2016-11-28-08-55-50-346.png
          image-2016-11-28-08-55-50-346.png
          30 kB
        5. subtask1.png
          subtask1.png
          23 kB

          Form Name

            [JSWSERVER-12416] Agile cards not rendering HTML custom fields

            SABVARX added a comment -

            That is what I actually tested: closed thickets being correctly shown as strikethrough.

            But you are right, other than that, the problem is back in JIRA Software 7.2.5   

            SABVARX added a comment - That is what I actually tested: closed thickets being correctly shown as strikethrough. But you are right, other than that, the problem is back in JIRA Software 7.2.5   

            Tom Tabruyn added a comment - - edited

            @theidenreich I can confirm, same behavior again as reported in JSW-12449: the RemainingTime field on the Servicedesk tickets is no longer rendering as a colored item, but just the time in digits.

            Note that the closed tickets key is indeed correctly shown as strikethrough.

            so please indicate new ticket nr, so I can watch that for resolution. We're on JIRA cloud.

            Tom Tabruyn added a comment - - edited @theidenreich I can confirm, same behavior again as reported in JSW-12449 : the RemainingTime field on the Servicedesk tickets is no longer rendering as a colored item, but just the time in digits. Note that the closed tickets key is indeed correctly shown as strikethrough. so please indicate new ticket nr, so I can watch that for resolution. We're on JIRA cloud.

            SABVARX added a comment -

            yes please share your support ticket. Agile cards rendering is working in our installation. We also are on JIRA Software 7.2.5 and Service Desk 3.2.5. It might then be a side-effect of some other settings -> ?

            SABVARX added a comment - yes please share your support ticket. Agile cards rendering is working in our installation. We also are on JIRA Software 7.2.5 and Service Desk 3.2.5. It might then be a side-effect of some other settings -> ?

            Rickard Hyllenstam added a comment -

            theidenreich, please share your support ticket. I seem to have the same issue in JIRA Software 7.2.4 with JIRA service Desk 3.2.4

            Rickard Hyllenstam added a comment - theidenreich , please share your support ticket. I seem to have the same issue in JIRA Software 7.2.4 with JIRA service Desk 3.2.4

            Martin (Inactive) added a comment -

            theidenreich - could you please create a support ticket at https://support.atlassian.com
            That way we can provide you with support specific to your circumstances and with higher security. The credentials to access the Support site should be the same as this one (jira.atlassian.com).

            Kind regards,
            Martin
            JIRA Software

            Martin (Inactive) added a comment - theidenreich - could you please create a support ticket at https://support.atlassian.com That way we can provide you with support specific to your circumstances and with higher security. The credentials to access the Support site should be the same as this one (jira.atlassian.com). Kind regards, Martin JIRA Software

            Thomas Heidenreich (//S) added a comment -

            The  problem is back again in JIRA Software 7.2.5 with JIRA Service Desk 3.2.5

            Thomas Heidenreich (//S) added a comment - The  problem is back again in JIRA Software 7.2.5 with JIRA Service Desk 3.2.5

            Anand Dandikar added a comment -

            Hi Atlassian,

            Any plan on making the patch available for Jira version 6.3.13?

            Thanks,
            Anand Dandikar

            Anand Dandikar added a comment - Hi Atlassian, Any plan on making the patch available for Jira version 6.3.13? Thanks, Anand Dandikar

            Martin (Inactive) added a comment - - edited

            This has now been fixed in JIRA Software Cloud and JIRA Software 7.0.4 Server.
            Kind regards,
            Martin
            JIRA Software

            Martin (Inactive) added a comment - - edited This has now been fixed in JIRA Software Cloud and JIRA Software 7.0.4 Server. Kind regards, Martin JIRA Software

            Martin (Inactive) added a comment -

            This has now been fixed in JIRA Software Cloud and the fix for JIRA Software Server will be included in a forthcoming release.
            Kind regards,
            Martin
            JIRA Software

            Martin (Inactive) added a comment - This has now been fixed in JIRA Software Cloud and the fix for JIRA Software Server will be included in a forthcoming release. Kind regards, Martin JIRA Software

            Martin (Inactive) added a comment -

            frank@polscheit.de - we will be releasing this fix for JIRA Software server too, we'll update the issue when the version is known.

            Kind regards,
            Martin
            JIRA Software

            Martin (Inactive) added a comment - frank@polscheit.de - we will be releasing this fix for JIRA Software server too, we'll update the issue when the version is known. Kind regards, Martin JIRA Software

              mjopson Martin (Inactive)
              psilveira Paula Silveira
              Affected customers:
              25 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: