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  1. Jira Software Data Center
  2. JSWSERVER-10843

Unable to Rank issues: Error: "Other users may be ranking the issues that you are trying to rank."

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      When trying to rearrange issues in the backlog or in Work mode, an error is displayed and it is impossible to reorder issues.

      Error message: "JIRA Agile cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later."

      How to verify:
      When running the following query on the Jira database:

      SELECT "FIELD_ID", COUNT(1), "RANK" FROM "AO_60DB71_LEXORANK" GROUP BY "FIELD_ID", "RANK" HAVING COUNT(1) > 1;

      1 or more lines are returned with duplicate ranks.

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            [JSWSERVER-10843] Unable to Rank issues: Error: "Other users may be ranking the issues that you are trying to rank."

            MattS added a comment - 
            mysql> SELECT FIELD_ID, COUNT(1), RANK FROM AO_60DB71_LEXORANK GROUP BY FIELD_ID, RANK HAVING COUNT(1) > 1;
Empty set (18.08 sec)

            worked for my on MySQL

            MattS added a comment - mysql> SELECT FIELD_ID, COUNT(1), RANK FROM AO_60DB71_LEXORANK GROUP BY FIELD_ID, RANK HAVING COUNT(1) > 1; Empty set (18.08 sec) worked for my on MySQL

            MattS added a comment -

            "The rebalance may take several minutes to process." - that's an underestimate. I'm seeing days for a rebalance to finish in a larger JIRA instance

            MattS added a comment - "The rebalance may take several minutes to process." - that's an underestimate. I'm seeing days for a rebalance to finish in a larger JIRA instance

            Mauro Badii (Inactive) added a comment -

            This issue with the specific error message: "Other users may be ranking the issues that you are trying to rank" is no longer affecting JIRA Agile.

            Please log a Support Request at http://support.atlassian.com if you are experiencing a similar problem.

            Best regards,
            Mauro
            OnDemand Support

            Mauro Badii (Inactive) added a comment - This issue with the specific error message: "Other users may be ranking the issues that you are trying to rank" is no longer affecting JIRA Agile. Please log a Support Request at http://support.atlassian.com if you are experiencing a similar problem. Best regards, Mauro OnDemand Support

              Unassigned Unassigned
              mfernandezbadii Mauro Badii (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: