• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 2.0.2
• Component/s: API and Integrations
• Labels:

  • affects-server

1. 

   JIRAServiceDesk-INCOMPATIBLE-JIRADataCenter.png

   76 kB

   06/Oct/2014 9:54 AM

[JSDSERVER-906] JIRA Service Desk is INCOMPATIBLE for DATA Center version of JIRA

Collapse comment: Reetesh Kumar added a comment - 13/Oct/2014 5:27 AM, Edited by Reetesh Kumar - 13/Oct/2014 5:28 AM

Reetesh Kumar added a comment - 13/Oct/2014 5:27 AM - edited

Hi Edward,

Please add my colleague gkhan@sapient.com, amittal12@sapient.com, ksaini2@sapient.com and apandey8@sapient.com in this ticket. They would like to continue with this ticket.

Thanks,
Reetesh

Expand comment: Reetesh Kumar added a comment - 13/Oct/2014 5:27 AM, Edited by Reetesh Kumar - 13/Oct/2014 5:28 AM

Reetesh Kumar added a comment - 13/Oct/2014 5:27 AM - edited Hi Edward, Please add my colleague gkhan@sapient.com, amittal12@sapient.com, ksaini2@sapient.com and apandey8@sapient.com in this ticket. They would like to continue with this ticket. Thanks, Reetesh

Collapse comment: Reetesh Kumar added a comment - 13/Oct/2014 5:13 AM

Reetesh Kumar added a comment - 13/Oct/2014 5:13 AM

Hi Edward,

We are NOT going with multiple nodes of JIRA instances now. Currently we are going with only a single JIRA node and we found that the JIRA Service Desk functionality is working fine with single node.

Do you recommend us to continue with "JIRA Service Desk version 2.0.2" for a single node while it is showing this INCOMPATIBLE message as shown in the attached screenshot?
Please suggest. This is very urgent for us.

Thanks,
Reetesh

Expand comment: Reetesh Kumar added a comment - 13/Oct/2014 5:13 AM

Reetesh Kumar added a comment - 13/Oct/2014 5:13 AM Hi Edward, We are NOT going with multiple nodes of JIRA instances now. Currently we are going with only a single JIRA node and we found that the JIRA Service Desk functionality is working fine with single node. Do you recommend us to continue with "JIRA Service Desk version 2.0.2" for a single node while it is showing this INCOMPATIBLE message as shown in the attached screenshot? Please suggest. This is very urgent for us. Thanks, Reetesh

Collapse comment: Reetesh Kumar added a comment - 10/Oct/2014 5:26 AM

Reetesh Kumar added a comment - 10/Oct/2014 5:26 AM

Hi Edward,

We are using "JIRA Service Desk version 2.0.2" with Data center version of JIRA 6.3.6. We have tested the plugin functionality and found that all the functionality are working fine.
Can we go with this "JIRA Service Desk version 2.0.2" with Data center version of JIRA 6.3.6 on our production release?
Will there any issue if we continue with "JIRA Service Desk version 2.0.2" while it is showing this INCOMPATIBLE message as shown in the attached screenshot?
If there will be any upgraded version is available please update it on Atlassian marketplace.

Thanks,
Reetesh

Expand comment: Reetesh Kumar added a comment - 10/Oct/2014 5:26 AM

Reetesh Kumar added a comment - 10/Oct/2014 5:26 AM Hi Edward, We are using "JIRA Service Desk version 2.0.2" with Data center version of JIRA 6.3.6. We have tested the plugin functionality and found that all the functionality are working fine. Can we go with this "JIRA Service Desk version 2.0.2" with Data center version of JIRA 6.3.6 on our production release? Will there any issue if we continue with "JIRA Service Desk version 2.0.2" while it is showing this INCOMPATIBLE message as shown in the attached screenshot? If there will be any upgraded version is available please update it on Atlassian marketplace. Thanks, Reetesh

Collapse comment: Reetesh Kumar added a comment - 08/Oct/2014 6:26 AM, Edited by Reetesh Kumar - 08/Oct/2014 6:28 AM

Reetesh Kumar added a comment - 08/Oct/2014 6:26 AM - edited

Hi Edward,

We need it urgently. Can you please share that by when can we get this "JIRA Service Desk plugin" which will be compatible with JIRA Data center?

Thanks,
Reetesh

Expand comment: Reetesh Kumar added a comment - 08/Oct/2014 6:26 AM, Edited by Reetesh Kumar - 08/Oct/2014 6:28 AM

Reetesh Kumar added a comment - 08/Oct/2014 6:26 AM - edited Hi Edward, We need it urgently. Can you please share that by when can we get this "JIRA Service Desk plugin" which will be compatible with JIRA Data center? Thanks, Reetesh

Collapse comment: Ed Zhang (Automation) added a comment - 06/Oct/2014 11:33 PM

Ed Zhang (Automation) added a comment - 06/Oct/2014 11:33 PM

Hi rkumar66,

Please watch JSD-672 for updates.

Expand comment: Ed Zhang (Automation) added a comment - 06/Oct/2014 11:33 PM

Ed Zhang (Automation) added a comment - 06/Oct/2014 11:33 PM Hi rkumar66 , Please watch JSD-672 for updates.