• Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hi - I know JIRA has the ability to add attachments and to use the "Attach Screenshot" functionality - however the Service Desk should give the option for Customers to copy and paste an screenshot of an error on-screen into the initial ticket they are logging on the Portal. Having to save a copy, then go and attach, is laborious and very archaic - the customer experience is disappointed that this simple fucntionality hasn't been provided. Can someone please look into this as it's a big problem with the way a lot of customers report issues through the Portal. Thanks
      Jp

            [JSDSERVER-808] Copy and Pasting into description or other field

            I'm questioning whether or not Atlassian closed this issue incorrectly. JSD-275 was a reference to JIRA, not JSD. It's true that we now can paste images and other attachments into issues from the JIRA issue view, but not from the customer portal view which is what this question was really about. Is there a similar effort in place on the JSD portal view?

            Jeff White added a comment - I'm questioning whether or not Atlassian closed this issue incorrectly. JSD-275 was a reference to JIRA, not JSD. It's true that we now can paste images and other attachments into issues from the JIRA issue view, but not from the customer portal view which is what this question was really about. Is there a similar effort in place on the JSD portal view?

            Hi,

            This issue duplicates JSD-275. Please watch and vote on that one instead. Thanks

            Ed Zhang (Automation) added a comment - Hi, This issue duplicates JSD-275 . Please watch and vote on that one instead. Thanks

            The Attach Screenshot feature is an important piece of functionality we had for years at the Atlassian support site and have now lost.

            Monica Bowen added a comment - The Attach Screenshot feature is an important piece of functionality we had for years at the Atlassian support site and have now lost.

              Unassigned Unassigned
              09bbda873945 jon-paul cameron
              Affected customers:
              4 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: