• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: None
• Component/s: Customer Portal
• Labels:

  None

[JSDSERVER-808] Copy and Pasting into description or other field

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304784 ]	New: JAC Bug Workflow v3 [ 3125109 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059115 ]

New: JSD Bug Workflow v5 - TEMP [ 2304784 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056514 ]

New: JSD Bug Workflow v5 [ 2059115 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956096 ]

New: JSD Bug Workflow v5 - TEMP [ 2056514 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615786 ]

New: JSD Bug Workflow v5 [ 1956096 ]

jonah (Inactive) made changes - 02/Apr/2017 11:42 AM

Description

Original: Hi - I know JIRA has the ability to add attachments and to use the "Attach Screenshot" functionality - however the Service Desk should give the option for Customers to copy and paste an screenshot of an error on-screen into the initial ticket they are logging on the Portal. Having to save a copy, then go and attach, is laborious and very archaic - the customer experience is disappointed that this simple fucntionality hasn't been provided. Can someone please look into this as it's a big problem with the way a lot of customers report issues through the Portal. Thanks  Jp

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-808].   {panel} Hi - I know JIRA has the ability to add attachments and to use the "Attach Screenshot" functionality - however the Service Desk should give the option for Customers to copy and paste an screenshot of an error on-screen into the initial ticket they are logging on the Portal. Having to save a copy, then go and attach, is laborious and very archaic - the customer experience is disappointed that this simple fucntionality hasn't been provided. Can someone please look into this as it's a big problem with the way a lot of customers report issues through the Portal. Thanks  Jp

jonah (Inactive) made changes - 02/Apr/2017 11:42 AM

Link

New: This issue relates to JSDCLOUD-808 [ JSDCLOUD-808 ]

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602953 ]

New: JSD Bug Workflow v4 [ 1615786 ]

Marty (Inactive) made changes - 07/Oct/2016 7:09 AM

Component/s		New: Customer Portal [ 26191 ]
Component/s	Original: Attachments [ 44401 ]

Owen made changes - 22/Sep/2016 3:24 AM

Workflow

Original: JSD Bug Workflow [ 1398823 ]

New: JSD Bug Workflow v2 [ 1602953 ]

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