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  1. Jira Service Management Data Center
  2. JSDSERVER-7394

Add ability to see more object attributes on customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      Currently JSM Customer portal only shows the Object Name (label) while selecting and after saving the object in Insight Custom Field.

      Repro Steps:

      1. Add an Insight Custom field
      2. Add the field to any Customer Portal
      3. Create/View issue from customer portal

      Suggestion:

      While we might still continue only showing the object label while selecting the object in portal create screen, we should have selected attributes to be shown in the portal view page.

          Form Name

            [JSDSERVER-7394] Add ability to see more object attributes on customer portal

            Mayra Ramirez-Zamora added a comment -

            This is a must for a lot of companies!

            Mayra Ramirez-Zamora added a comment - This is a must for a lot of companies!

            Sumedh Ganta added a comment -

            How long does it take to start working on this? This was created in 2021, still gathering interest. 

            Sumedh Ganta added a comment - How long does it take to start working on this? This was created in 2021, still gathering interest. 

            nader.akhres@technicolor.com added a comment -

            Hello,

            please correct, it makes little sense to me to not being in control of Assets portal display like we are on the Agent view

            nader.akhres@technicolor.com added a comment - Hello, please correct, it makes little sense to me to not being in control of Assets portal display like we are on the Agent view

            Murray Kidston added a comment -

            Please look to add more details to the Asset objects when viewing in the portal as we have a requirement to review our user devices and this would allow us to not have to add further details to the description field just so that the user gets the information they need.

            Murray Kidston added a comment - Please look to add more details to the Asset objects when viewing in the portal as we have a requirement to review our user devices and this would allow us to not have to add further details to the description field just so that the user gets the information they need.

            James Beagrie added a comment -

            Please implement this. It's a blocker for work as the customer can't see the details you are talking about!

            James Beagrie added a comment - Please implement this. It's a blocker for work as the customer can't see the details you are talking about!

            Carmen Nadeau added a comment -

            +1 for us, espacially since we use object for our Changes standard models

            Carmen Nadeau added a comment - +1 for us, espacially since we use object for our Changes standard models

            Evert Loo added a comment -

            Yes Please !!!!! 

            Our Stores log a request via the Jira Portal and the Service Desk Agent Add the Suppliers (that must fix something in the store) to the ticket as Participants.

            I would like to display the Store Info (Name, eMail, Phone) to the Supplier. This is all Insight Attributes of the Store.

             

            Regards. Evert Loo (Pepkor IT)

            Evert Loo added a comment - Yes Please !!!!!  Our Stores log a request via the Jira Portal and the Service Desk Agent Add the Suppliers (that must fix something in the store) to the ticket as Participants. I would like to display the Store Info (Name, eMail, Phone) to the Supplier. This is all Insight Attributes of the Store.   Regards. Evert Loo (Pepkor IT)

            NGATDev added a comment -

            the same, we have to resort to go through an artificial in between field to handle this use case. Please correct

            NGATDev added a comment - the same, we have to resort to go through an artificial in between field to handle this use case. Please correct

            Daniel Wong added a comment -

            Definitely a must have otherwise only showing an Object Name isn't enough information for customers and defeats the purpose of using an Insight custom field in JSM's customer portal.

            Daniel Wong added a comment - Definitely a must have otherwise only showing an Object Name isn't enough information for customers and defeats the purpose of using an Insight custom field in JSM's customer portal.

            Martin Boehme added a comment -

            Respective suggestion for cloud: JSDCLOUD-10470

            Martin Boehme added a comment - Respective suggestion for cloud: JSDCLOUD-10470

              Unassigned Unassigned
              da0dd4439f59 Alex Cooksey
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                Created:
                Updated: