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  1. Jira Service Management Data Center
  2. JSDSERVER-7394

Add ability to see more object attributes on customer portal

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      Issue Summary

      Currently JSM Customer portal only shows the Object Name (label) while selecting and after saving the object in Insight Custom Field.

      Repro Steps:

      1. Add an Insight Custom field
      2. Add the field to any Customer Portal
      3. Create/View issue from customer portal

      Suggestion:

      While we might still continue only showing the object label while selecting the object in portal create screen, we should have selected attributes to be shown in the portal view page.

            [JSDSERVER-7394] Add ability to see more object attributes on customer portal

            SET Analytics Bot made changes -
            Support reference count New: 19
            SET Analytics Bot made changes -
            UIS Original: 15 New: 7
            SET Analytics Bot made changes -
            UIS Original: 22 New: 15

            Mayra Ramirez-Zamora added a comment -

            This is a must for a lot of companies!

            Mayra Ramirez-Zamora added a comment - This is a must for a lot of companies!
            SET Analytics Bot made changes -
            UIS Original: 15 New: 22

            Sumedh Ganta added a comment -

            How long does it take to start working on this? This was created in 2021, still gathering interest. 

            Sumedh Ganta added a comment - How long does it take to start working on this? This was created in 2021, still gathering interest. 
            SET Analytics Bot made changes -
            UIS Original: 22 New: 15
            SET Analytics Bot made changes -
            UIS Original: 29 New: 22
            Marc Dacanay made changes -
            Labels Original: affects-server insight-hs New: affects-server insight-hs ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 977030 ]

              Unassigned Unassigned
              da0dd4439f59 Alex Cooksey
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                Created:
                Updated: