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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Request Type Configuration
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2
For Request types which are visible in groups, there is a possibility to sort and arrange them by drag&drop:
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For Request types which are not visible / Hidden from portal, the possibility to sort and arrange them by drag&drop is not existing:
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This also has an impact on the sorting when the "Customer Request Type" field is used in a form: In a select list with 50 issue types, the user is quickly lost:
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