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  1. Jira Service Management Data Center
  2. JSDSERVER-7389

Functionality to sort hidden Customer Request Types alphabetically

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      For Request types which are visible in groups, there is a possibility to sort and arrange them by drag&drop:

      For Request types which are not visible / Hidden from portal, the possibility to sort and arrange them by drag&drop is not existing:

       

      This also has an impact on the sorting when the "Customer Request Type" field is used in a form: In a select list with 50 issue types, the user is quickly lost:


       

          Form Name

            [JSDSERVER-7389] Functionality to sort hidden Customer Request Types alphabetically

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              Unassigned Unassigned
              074ee3297f66 Hopitaux Robert Schuman
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