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  1. Jira Service Management Data Center
  2. JSDSERVER-7383

Automation Action: Attribute Value to support dot notation in placeholders

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      (original request: https://jira.mindville.com/browse/ICS-1204)

      Description

      As a User, I would like to populate an Object's Attribute with a Value from a Referenced Object:

      for example: ${Product.Number} to get the value from the "Number" Attribute on the Object referenced in the "Product" Attribute on the Object which triggered the Automation rule

      Workaround

      Run 2 Groovy script actions - retrieve the value from the referenced object, sleep/wait for a few seconds and set the value
      Sample script for updating object attribute can be found here

          Form Name

            [JSDSERVER-7383] Automation Action: Attribute Value to support dot notation in placeholders

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              Unassigned Unassigned
              michin Michelle Chin
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                Created:
                Updated: