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  1. Jira Service Management Data Center
  2. JSDSERVER-7383

Automation Action: Attribute Value to support dot notation in placeholders

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      (original request: https://jira.mindville.com/browse/ICS-1204)

      Description

      As a User, I would like to populate an Object's Attribute with a Value from a Referenced Object:

      for example: ${Product.Number} to get the value from the "Number" Attribute on the Object referenced in the "Product" Attribute on the Object which triggered the Automation rule

      Workaround

      Run 2 Groovy script actions - retrieve the value from the referenced object, sleep/wait for a few seconds and set the value
      Sample script for updating object attribute can be found here

            [JSDSERVER-7383] Automation Action: Attribute Value to support dot notation in placeholders

            Paul Ceronio added a comment -

            Need this!

            Paul Ceronio added a comment - Need this!

            Eric R Hartway added a comment -

            Any updates here?  Thanks. 

            Eric R Hartway added a comment - Any updates here?  Thanks. 

            Steve Letch added a comment -

            This is blocking us too, I'm making dynamic portal forms driven off Insight fields, when the user selects a sub category, I want the approver field to be filled with a post function with members of a security group, in order to have the members of the security group filled against the sub category, I need insight to pull the members from the 'Approver Group' attribute, which points to my Security Groups object type that contains the members in a Members attribute.

            Steve Letch added a comment - This is blocking us too, I'm making dynamic portal forms driven off Insight fields, when the user selects a sub category, I want the approver field to be filled with a post function with members of a security group, in order to have the members of the security group filled against the sub category, I need insight to pull the members from the 'Approver Group' attribute, which points to my Security Groups object type that contains the members in a Members attribute.

            Eric R Hartway added a comment -

            This would be very helpful.  Has anyone found a working workaround?  The one listed isn't linked properly.

            Thanks,

            Eric

            Eric R Hartway added a comment - This would be very helpful.  Has anyone found a working workaround?  The one listed isn't linked properly. Thanks, Eric

            lemoi added a comment -

            The link for the workaround is now redirecting to : https://confluence.atlassian.com/servicemanagementserver/managing-your-assets-with-insight-1044784300.html do you still have the script example ? I'm encountering a similar issue.

            lemoi added a comment - The link for the workaround is now redirecting to : https://confluence.atlassian.com/servicemanagementserver/managing-your-assets-with-insight-1044784300.html do you still have the script example ? I'm encountering a similar issue.

              Unassigned Unassigned
              michin Michelle Chin
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                Created:
                Updated: