• Type: Suggestion
• Resolution: Low Engagement
• Fix Version/s: None
• Component/s: Create Request, Customer Portal
• Labels:

  • cleanup-seos-fy25
  • ril

[JSDSERVER-7129] Allow cloning of issues by customers during issue creation

Ishwinder Kaur made changes - 03/Mar/2025 5:11 PM

Resolution		New: Low Engagement [ 10300 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Ishwinder Kaur made changes - 03/Mar/2025 5:09 PM

Labels

Original: ril

New: cleanup-seos-fy25 ril

Marc Dacanay made changes - 15/Jan/2025 2:28 AM

Labels

New: ril

Marc Dacanay made changes - 15/Jan/2025 2:28 AM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 976926 ]

SET Analytics Bot made changes - 01/Jan/2022 2:10 AM

UIS

Original: 1

New: 0

SET Analytics Bot made changes - 21/Dec/2021 2:16 AM

UIS

New: 1

Gregory Peres (Inactive) made changes - 22/Feb/2021 12:57 PM

Description

Original: In Jira Service Desk, customers sometimes need to create multiple requests that are similar in nature. Under these circumstances, it would be nice if they had the ability to clone the issue being created a certain number of times. Currently, customers do not have the ability to clone issues, Jira Service Management agents can perform this task by using the *Clone* option. However, implementing this feature would generate a lot of value for customers using Jira Service Management through the customer portal.

New: In Jira Service Management, customers sometimes need to create multiple requests that are similar in nature. Under these circumstances, it would be nice if they had the ability to clone the issue being created a certain number of times. Currently, customers do not have the ability to clone issues, Jira Service Management agents can perform this task by using the *Clone* option. However, implementing this feature would generate a lot of value for customers using Jira Service Management through the customer portal.

Gregory Peres (Inactive) created issue - 22/Feb/2021 12:57 PM