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  1. Jira Service Management Data Center
  2. JSDSERVER-7129

Allow cloning of issues by customers during issue creation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In Jira Service Management, customers sometimes need to create multiple requests that are similar in nature. Under these circumstances, it would be nice if they had the ability to clone the issue being created a certain number of times.

      Currently, customers do not have the ability to clone issues, Jira Service Management agents can perform this task by using the Clone option. However, implementing this feature would generate a lot of value for customers using Jira Service Management through the customer portal.

          Form Name

            [JSDSERVER-7129] Allow cloning of issues by customers during issue creation

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976926 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1
            Gregory Peres (Inactive) made changes -
            Description Original: In Jira Service Desk, customers sometimes need to create multiple requests that are similar in nature. Under these circumstances, it would be nice if they had the ability to clone the issue being created a certain number of times.

            Currently, customers do not have the ability to clone issues, Jira Service Management agents can perform this task by using the *Clone* option. However, implementing this feature would generate a lot of value for customers using Jira Service Management through the customer portal.

            		New: In Jira Service Management, customers sometimes need to create multiple requests that are similar in nature. Under these circumstances, it would be nice if they had the ability to clone the issue being created a certain number of times.

            Currently, customers do not have the ability to clone issues, Jira Service Management agents can perform this task by using the *Clone* option. However, implementing this feature would generate a lot of value for customers using Jira Service Management through the customer portal.

            Gregory Peres (Inactive) created issue -

              Unassigned Unassigned
              gperes@atlassian.com Gregory Peres (Inactive)
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                Updated:
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