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  1. Jira Service Management Data Center
  2. JSDSERVER-7059

Request Type field configuration breaks with error after toggling custom field

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 3.16.0
    • Request Type Configuration

      Issue Summary

      Request Type field configuration breaks with error after toggling custom field Required to Optional

      Steps to Reproduce

      1. Create a custom field, add to a Resolve Issue screen
      2. Set field as Required
      3. Set field as Optional
      4. Navigate to Service Desk Request type settings > Edit fields

      Expected Results

      The error Cannot Delete a field that is required by Jira or Jira Service Desk

      Actual Results

      • The following error shows on screen: Cannot Delete a field that is required by Jira or Jira Service Desk
      • When the request type is used for mail request issue creation, new issues won't be created after the field is toggled

      Notes

      • Related to JSDSERVER-5782
      • Symptom Severity is Major because this bug break creating requests by mail functionality of Service Desk

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen Shot 2020-11-16 at 5.33.09 PM.png
          217 kB
          Alexander

            [JSDSERVER-7059] Request Type field configuration breaks with error after toggling custom field

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            Support reference count Original: 1 New: 2
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955230 ]
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            UIS Original: 4 New: 2
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            UIS Original: 2 New: 4
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            Support reference count New: 1
            Alexander (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Alexander (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-5782 [ JSDSERVER-5782 ]
            Alexander (Inactive) created issue -

              Unassigned Unassigned
              abeltz Alexander (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: