[JSDSERVER-7034] Adding custom provider as libs to Jira's WEB-INF/lib folder results in exceptions on JSD's email requests page

Type: Bug
Resolution: Low Engagement
Priority: Low
Fix Version/s: None
Affects Version/s: 4.10.0
Component/s: Email - Incoming
Labels:

Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

When adding a custom provider lib for POP/SMTP custom providers as libs to Jira's WEB-INF/lib folder, accessing the E-mail requests project administration page of a JSD project and trying to add a new email configuration, an error message is shown saying that the provider could not be found, blocking the operation. The same issue is not present in Jira's incoming email configuration UI.

Steps to Reproduce

Add a custom provider example lib to Jira's WEB-INF/lib folder (attached to this ticket)
Restart Jira
Access the Email requests project admin page on a JSD project
Try to create a new email configuration with basic authentication

Expected Results

Email configuration created.

Actual Results

An error message is shown, and an exception is thrown at the logs

[c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found
java.util.ServiceConfigurationError: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found
	at java.util.ServiceLoader.fail(ServiceLoader.java:239)
	at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
	at java.util.ServiceLoader$LazyIterator.nextService(ServiceLoader.java:372)
	at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
	at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
	at javax.mail.Session.loadProviders(Session.java:964)
	at javax.mail.Session.<init>(Session.java:254)
	at javax.mail.Session.getInstance(Session.java:281)
	at com.atlassian.mail.server.managers.AbstractMailServerManager.getSession(AbstractMailServerManager.java:56)
	at com.atlassian.jira.internal.mail.processor.util.MailHelper.getSession(MailHelper.java:48)
	at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:70)
	at  com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:58)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
	at com.sun.proxy.$Proxy3383.verifyConnectionDefinition(Unknown Source)
	at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.lambda$testEmailChannel$0(EmailChannelVerificationManager.java:33)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
	at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.testEmailChannel(EmailChannelVerificationManager.java:33)
	at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationService.testEmailChannel(EmailChannelVerificationService.java:40)
	at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailChannel(GlobalEmailChannelResource.java:100)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$6(EitherStep3.java:38)
	at io.atlassian.fugue.Either$RightProjection.map(Either.java:923)
	at io.atlassian.fugue.Either.map(Either.java:217)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$null$7(EitherStep3.java:38)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep3.lambda$yield$8(EitherStep3.java:38)
	at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
	at io.atlassian.fugue.Either.flatMap(Either.java:231)
	at com.atlassian.pocketknife.step.EitherStep3.yield(EitherStep3.java:38)
	at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailServer(GlobalEmailChannelResource.java:72)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:39)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
	... 4 filtered
	at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 43 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
	... 17 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

Workaround

The developers of the plugin that notified us of the bug could work around the problem with the following strategy:

The workaround is to delete the javax.mail.Provider file, so the provider classes are no longer registered and those not instantiated. Instead, we use the old way of having a javamail.providers file in the Meta-Inf directory, which describes from where to load the store/transport classes directly, skipping the whole provider classes.

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15/Oct/2020 12:04 AM
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links to

Internal ticket

mentioned in: Page Failed to load; Page Failed to load

Ishwinder Kaur made changes - 03/Mar/2025 5:19 PM

Resolution		New: Low Engagement [ 10300 ]
Status	Original: Gathering Impact [ 12072 ]	New: Closed [ 6 ]

Ishwinder Kaur added a comment - 03/Mar/2025 5:19 PM

Atlassian Update - 03 March 2025

Hi,

At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

Kind regards,
Jira Service Management Data Center

Ishwinder Kaur added a comment - 03/Mar/2025 5:19 PM Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center

Ishwinder Kaur made changes - 03/Mar/2025 5:14 PM

Labels

Original: cqt ril

New: cleanup-seos-fy25 cqt ril

Marc Dacanay made changes - 14/Oct/2024 11:00 PM

Labels

Original: cqt

New: cqt ril

Marc Dacanay made changes - 14/Oct/2024 11:00 PM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 955226 ]

Bartosz Ornatowski made changes - 06/Nov/2020 2:11 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 514407 ]

Elton Santos made changes - 15/Oct/2020 12:13 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 509508 ]

Elton Santos made changes - 15/Oct/2020 12:07 AM

Description

Original: h3. Issue Summary

When adding a custom provider lib for POP/SMTP custom providers as libs to Jira's WEB-INF/lib folder, accessing the E-mail requests project administration page of a JSD project and trying to add a new email configuration, an error message is shown saying that the provider could not be found, blocking the operation. The same issue is not present in Jira's incoming email configuration UI.
h3. Steps to Reproduce
# Add a custom provider example lib to Jira's WEB-INF/lib folder (attached to this ticket)
# Restart Jira
# Access the Email requests project admin page on a JSD project
# Try to create a new email configuration with basic authentication

h3. Expected Results

Email configuration created.
h3. Actual Results

An error message is shown, and an exception is thrown at the logs

!image-2020-10-15-11-00-54-109.png|width=569,height=193!
{noformat}
[c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found[c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not foundjava.util.ServiceConfigurationError: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found at java.util.ServiceLoader.fail(ServiceLoader.java:239) at java.util.ServiceLoader.access$300(ServiceLoader.java:185) at java.util.ServiceLoader$LazyIterator.nextService(ServiceLoader.java:372) at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404) at java.util.ServiceLoader$1.next(ServiceLoader.java:480) at javax.mail.Session.loadProviders(Session.java:964) at javax.mail.Session.<init>(Session.java:254) at javax.mail.Session.getInstance(Session.java:281) at com.atlassian.mail.server.managers.AbstractMailServerManager.getSession(AbstractMailServerManager.java:56) at com.atlassian.jira.internal.mail.processor.util.MailHelper.getSession(MailHelper.java:48) at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:70) at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:58) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136) at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212) at com.sun.proxy.$Proxy3383.verifyConnectionDefinition(Unknown Source) at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.lambda$testEmailChannel$0(EmailChannelVerificationManager.java:33) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937) at io.atlassian.fugue.Either.flatMap(Either.java:231) at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18) at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.testEmailChannel(EmailChannelVerificationManager.java:33) at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationService.testEmailChannel(EmailChannelVerificationService.java:40) at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailChannel(GlobalEmailChannelResource.java:100) at com.atlassian.pocketknife.step.EitherStep3.lambda$null$6(EitherStep3.java:38) at io.atlassian.fugue.Either$RightProjection.map(Either.java:923) at io.atlassian.fugue.Either.map(Either.java:217) at com.atlassian.pocketknife.step.EitherStep3.lambda$null$7(EitherStep3.java:38) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937) at io.atlassian.fugue.Either.flatMap(Either.java:231) at com.atlassian.pocketknife.step.EitherStep3.lambda$yield$8(EitherStep3.java:38) at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937) at io.atlassian.fugue.Either.flatMap(Either.java:231) at com.atlassian.pocketknife.step.EitherStep3.yield(EitherStep3.java:38) at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailServer(GlobalEmailChannelResource.java:72) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:498) ... 19 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160) ... 1 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70) ... 32 filtered at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55) ... 4 filtered at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:39) at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28) ... 4 filtered at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36) at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28) ... 8 filtered at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59) ... 4 filtered at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54) ... 3 filtered at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55) ... 8 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 43 filtered at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73) ... 17 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) ... 16 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38) ... 19 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 5 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123) ... 4 filtered at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37) ... 8 filtered at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71) ... 3 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 26 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 25 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748)
{noformat}
h3. Workaround

The developers of the plugin that notified us of the bug could work around the problem with the following strategy:
{quote}The workaround is to delete the javax.mail.Provider file, so the provider classes are no longer registered and those not instantiated. Instead, we use the old way of having a javamail.providers file in the Meta-Inf directory, which describes from where to load the store/transport classes directly, skipping the whole provider classes.
{quote}

New: h3. Issue Summary

When adding a custom provider lib for POP/SMTP custom providers as libs to Jira's WEB-INF/lib folder, accessing the E-mail requests project administration page of a JSD project and trying to add a new email configuration, an error message is shown saying that the provider could not be found, blocking the operation. The same issue is not present in Jira's incoming email configuration UI.
h3. Steps to Reproduce
# Add a custom provider example lib to Jira's WEB-INF/lib folder (attached to this ticket)
# Restart Jira
# Access the Email requests project admin page on a JSD project
# Try to create a new email configuration with basic authentication

h3. Expected Results

Email configuration created.
h3. Actual Results

An error message is shown, and an exception is thrown at the logs

!image-2020-10-15-11-00-54-109.png|width=569,height=193!
{noformat}
[c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found
java.util.ServiceConfigurationError: javax.mail.Provider: Provider net.savignano.snotify.jira.mailer.provider.SnotifySmtpProvider not found
at java.util.ServiceLoader.fail(ServiceLoader.java:239)
at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
at java.util.ServiceLoader$LazyIterator.nextService(ServiceLoader.java:372)
at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
at javax.mail.Session.loadProviders(Session.java:964)
at javax.mail.Session.<init>(Session.java:254)
at javax.mail.Session.getInstance(Session.java:281)
at com.atlassian.mail.server.managers.AbstractMailServerManager.getSession(AbstractMailServerManager.java:56)
at com.atlassian.jira.internal.mail.processor.util.MailHelper.getSession(MailHelper.java:48)
at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:70)
at com.atlassian.jira.internal.mail.processor.feature.channel.connectionverifier.DefaultChannelConnectionVerifier.verifyConnectionDefinition(DefaultChannelConnectionVerifier.java:58)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy3383.verifyConnectionDefinition(Unknown Source)
at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.lambda$testEmailChannel$0(EmailChannelVerificationManager.java:33)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep1.then(EitherStep1.java:18)
at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationManager.testEmailChannel(EmailChannelVerificationManager.java:33)
at com.atlassian.servicedesk.internal.feature.emailchannel.healer.EmailChannelVerificationService.testEmailChannel(EmailChannelVerificationService.java:40)
at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailChannel(GlobalEmailChannelResource.java:100)
at com.atlassian.pocketknife.step.EitherStep3.lambda$null$6(EitherStep3.java:38)
at io.atlassian.fugue.Either$RightProjection.map(Either.java:923)
at io.atlassian.fugue.Either.map(Either.java:217)
at com.atlassian.pocketknife.step.EitherStep3.lambda$null$7(EitherStep3.java:38)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep3.lambda$yield$8(EitherStep3.java:38)
at io.atlassian.fugue.Either$RightProjection.flatMap(Either.java:937)
at io.atlassian.fugue.Either.flatMap(Either.java:231)
at com.atlassian.pocketknife.step.EitherStep3.yield(EitherStep3.java:38)
at com.atlassian.servicedesk.internal.rest.emailchannel.GlobalEmailChannelResource.testEmailServer(GlobalEmailChannelResource.java:72)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 19 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:160)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:70)
... 32 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.servicedesk.internal.web.UrlOperationalStatusCheckFilter.doFilterWhenLicensed(UrlOperationalStatusCheckFilter.java:39)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 4 filtered
at com.atlassian.servicedesk.internal.web.PopulateEyeballForRestFilter.doFilterWhenLicensed(PopulateEyeballForRestFilter.java:36)
at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:28)
... 8 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 43 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
... 17 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748){noformat}
h3. Workaround

The developers of the plugin that notified us of the bug could work around the problem with the following strategy:
{quote}The workaround is to delete the javax.mail.Provider file, so the provider classes are no longer registered and those not instantiated. Instead, we use the old way of having a javamail.providers file in the Meta-Inf directory, which describes from where to load the store/transport classes directly, skipping the whole provider classes.
{quote}

Elton Santos made changes - 15/Oct/2020 12:05 AM

Labels

New: cqt

Elton Santos made changes - 15/Oct/2020 12:04 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Assignee:: Unassigned

Reporter:: Elton Santos

Affected customers:: 1 This affects my team

Watchers:: 4 Start watching this issue

Created:: 15/Oct/2020 12:04 AM

Updated:: 03/Mar/2025 5:19 PM

Resolved:: 03/Mar/2025 5:19 PM

Jira Service Management Data Center

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Collapse comment: Ishwinder Kaur added a comment - 03/Mar/2025 5:19 PM

Expand comment: Ishwinder Kaur added a comment - 03/Mar/2025 5:19 PM

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