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  1. Jira Service Management Data Center
  2. JSDSERVER-7016

As an agent, I want to use Queues within the Jira Server Mobile app

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Provide queue functionality within the Jira Server Mobile app

        1. Screenshot_1611013252.png
          Screenshot_1611013252.png
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            [JSDSERVER-7016] As an agent, I want to use Queues within the Jira Server Mobile app

            Anastasiia Rusova (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Anastasiia Rusova (Inactive) made changes -
            Labels New: Mobile-iOS mobile-android mobile-backend

            Charlie Marriott added a comment -

            Fantastic matt964679935👏🏽 

            Thank you for letting us know!

            Charlie Marriott added a comment - Fantastic matt964679935 👏🏽  Thank you for letting us know!

            Matthew Partacz added a comment -

            I just tried your resolution suggestion and it worked like a charm!  Thank you very much!  I really love your products <3

            Matthew Partacz added a comment - I just tried your resolution suggestion and it worked like a charm!  Thank you very much!  I really love your products <3

            Charlie Marriott added a comment -

            Thanks for sharing the screenshots matt964679935

            One of our mobile developers had a quick look into this and did find that custom queues in a classic service management project seemed to have some 'pull to refresh' syncing problems. We have raised a bug to look into this further.

            Clearing the app data and launching the app again resolved the problem.

            Are you able to try this as well? The method varies for devices, but generally you should be able to long click on the app -> App Info -> Storage & Cache -> Clear data

            I hope that resolves your issue,

            Charlie

            Charlie Marriott added a comment - Thanks for sharing the screenshots matt964679935 One of our mobile developers had a quick look into this and did find that custom queues in a classic service management project seemed to have some 'pull to refresh' syncing problems. We have raised a bug to look into this further. Clearing the app data and launching the app again resolved the problem. Are you able to try this as well? The method varies for devices, but generally you should be able to long click on the app -> App Info -> Storage & Cache -> Clear data I hope that resolves your issue, Charlie

            Matthew Partacz added a comment - - edited

            First of all @charlie marriott, thank you for taking the time to reach out to me!  You are awesome!

             

            *I had to give you links to my google photos, so you can see the screenshots.  I attempted to include the images, but they were stripped when I clicked save :-/ 

            Matthew Partacz added a comment - - edited First of all @charlie marriott, thank you for taking the time to reach out to me!  You are awesome! So like I mentioned, I created several custom queues in my Jira Service Desk Cloud: https://photos.app.goo.gl/WvmkjE5siKMUCutv5 When I am using the Jira Cloud Mobile app, I do not see any of the custom queues I created in my Jira Service Desk Cloud: https://photos.app.goo.gl/iHVp5RPoxFZjZN6z7 in fact the only queues that show are the pre-configured ones. To confirm the app and version, here is a screenshot from the google play store: https://photos.app.goo.gl/yYbag6AGmKw1zBQJ9   *I had to give you links to my google photos, so you can see the screenshots.  I attempted to include the images, but they were stripped when I clicked save :-/ 

            Charlie Marriott added a comment - - edited

            Hi matt964679935 ! This ticket is for the Jira Server Mobile app (iOS / Android), which does not currently have a view for custom queues, however this is something we are working on.

            From look of it, given you're on v66 you're most likely on the Jira Cloud Mobile app. Given this, custom queues should be displayed in the app with no problems. Are you able to confirm that you're unable to see them?

            Charlie Marriott added a comment - - edited Hi matt964679935 ! This ticket is for the Jira Server Mobile app ( iOS / Android ), which does not currently have a view for custom queues, however this is something we are working on . From look of it, given you're on v66 you're most likely on the Jira Cloud Mobile app . Given this, custom queues should be displayed in the app with no problems. Are you able to confirm that you're unable to see them?
            Charlie Marriott made changes -
            Attachment New: Screenshot_1611013252.png [ 398626 ]

            Matthew Partacz added a comment -

            Hello,  will this issue implement the ability for a native app user to view all the custom queues that were added to the service desk via jira-cloud?  Currently using v66.0.505, I do not have the ability to view the custom queues I added; that makes me sad 

            Matthew Partacz added a comment - Hello,  will this issue implement the ability for a native app user to view all the custom queues that were added to the service desk via jira-cloud?  Currently using v66.0.505, I do not have the ability to view the custom queues I added; that makes me sad 

              Unassigned Unassigned
              cmarriott Charlie Marriott
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                Created:
                Updated:
                Resolved: