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  1. Jira Service Management Data Center
  2. JSDSERVER-7008

Make updatedBy() function available for Jira ServiceDesk

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      JQL function updatedBy() is available for Jira Software, but NOT for Jira ServiceDesk. Please add.

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            [JSDSERVER-7008] Make updatedBy() function available for Jira ServiceDesk

            Todd Mirkin added a comment -

            Without reports showing who changed the status of a ticket, a company loses accountability.  Any ISO9000 series or AS9100 series auditor worth a darn would see this and may opt to log an nonconformance against Identification and Traceability.

            Todd Mirkin added a comment - Without reports showing who changed the status of a ticket, a company loses accountability.  Any ISO9000 series or AS9100 series auditor worth a darn would see this and may opt to log an nonconformance against Identification and Traceability.

            Sussan added a comment -

            Yes please .. for any respectable organization, it is critical to track/monitor movement and getting updated By info & last added comment would go a significant way in helping create visibility

            TLDR = YES PLEASE

            Sussan added a comment - Yes please .. for any respectable organization, it is critical to track/monitor movement and getting updated By info & last added comment would go a significant way in helping create visibility TLDR = YES PLEASE

            Deleted Account (Inactive) added a comment -

            We need this updatedBy() and the last comment badly

            Deleted Account (Inactive) added a comment - We need this updatedBy() and the last comment badly

              Unassigned Unassigned
              136cec94dab1 Saskia Zeedijk
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                Created:
                Updated: