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  1. Jira Service Management Data Center
  2. JSDSERVER-6789

Webhooks from Service Desk automation do not follow proxy logic

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      Issue Summary

      JSD's Automation webhooks behave differently to Jira webhooks when using Jira behind outbound http-proxy. Jira webhooks respect the NonProxyHosts configuration while Service Desk webhooks always go through the proxy. This can also lead to a scenario where using JSDs automation to fire webhooks, they look like they are sent, but they timeout and/or fail silently.

      Steps to Reproduce

      1. In the setenv.sh/.bat we set additional JVM arguments (JVM_SUPPORT_RECOMMENDED_ARGS) with:
        • http.proxyHost
        • http.proxyPort
        • http.proxyUser
        • http.proxyPassword
        • https.proxyHost
        • https.proxyPort
        • https.proxyUser
        • https.proxyPassword
        • https.nonProxyHosts
      2. Add a JSD automation that triggers a webhook.
      3. Perform an action that triggers this automation rule.

      Expected Results

      The web request is sent through the proxy configured in the JVM arguments and reaches its destination.

      Actual Results

      The webhook is triggered, but it does not follow the proxy configuration and does not go out of Jira, failing silently.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDSERVER-6789] Webhooks from Service Desk automation do not follow proxy logic

            Scott Hoornaert made changes -
            Remote Link Original: This issue links to "JSDS-6613 (Bulldog)" [ 490588 ] New: This issue links to "JSMDC-6613 (JIRA Server (Bulldog))" [ 490588 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556500 ]
            Nafis Faramarzi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 538018 ]
            Robert P made changes -
            Comment [ Hi, is there any ETA on the actual release date/versions? Thanks! ]
            Nafis Faramarzi made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 17 New: 13
            Kunal Kanojia made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 504719 ]
            SET Analytics Bot made changes -
            UIS Original: 12 New: 17
            SET Analytics Bot made changes -
            UIS Original: 17 New: 12
            Kunal Kanojia made changes -
            Link New: This issue relates to JSDSERVER-6979 [ JSDSERVER-6979 ]

              14858f4147da Nafis Faramarzi
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              9 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: